Let's meet at ICMI Contact Center Expo
Gaylord Palms Resort | Orlando, FL | Oct 26–29 | Booth #505
Join RingCentral at ICMI to experience AI that takes action across the contact center. See how Human-AI orchestration, Agentic Voice AI, and workforce optimization help teams automate conversations, support agents, and increase first-contact resolution.
- Book a 1:1 with our contact center leadership team.
- Visit Booth #505 for live demos, expert advice, and fun giveaways.
- Join our speaking session to hear how EVP EyeCare unified 20+ locations with RingCentral’s AI-powered contact center.
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Privacy NoticeFeatured Speaking Session
Solution Spotlight Session: From information islands to one view: How EVP EyeCare manages growth and patient care with AI
Date & Time: Wednesday, Oct 28 | 4:10 PM
Speakers:
- Vijai Shankar, Senior Director, AI Product Marketing, RingCentral
- Tasha McIntosh, Senior PCT Manager, EVP EyeCare
Growth through mergers often leaves organizations with a patchwork of systems. Each one holds its own piece of the customer relationship. EVP EyeCare faced this firsthand. A series of mergers grew the company to more than two dozen locations across three states. Each new location brought its own customer support tools. A single view of the customer journey felt out of reach. In this Q&A session, learn how EVP EyeCare replaced disjointed, legacy infrastructure with RingCentral’s AI-powered contact center. The change delivered one view of the customer journey, plus insights that had been out of reach.
AI that acts. Experiences that deliver.
- Orchestrate humans and AI: Manage AI agents like part of the team with unified supervision and forecasting.
- Launch contact centers faster: Build queues, routes, and call flows in days using natural language setup.
- Work where teams already are: Run RingEX and RingCX inside the RingCentral mobile app or Microsoft Teams.
