Let's meet at CCW Las Vegas
Caesars Forum | June 24-25 | Booth #411
Connect with our experts at CCW in Vegas and discover how RingCentral's AI platform helps elevate every customer experience from AI-powered intelligence to customer outcomes.
- Book a 1:1 with our contact center leadership team.
- Visit Booth #411 for fun giveaways and demos.
- Join us for main stage speaker sessions.
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Privacy NoticeExecutive Speaking Sessions
Wednesday, June 24, 12:00 PM PT
Case Study: From Vision to Victory: Real-World Digital Transformation with RingCX
John Finch, VP, Product Marketing, RingCentral
Andy Watson, Director, Product Marketing, RingCentral
We’re breaking down the strategic implementation of RingCX, moving beyond the technical deployment to explore the tangible business outcomes and cultural shifts achieved. We’ll share a collaborative roadmap of the transition, highlighting "aha" moments, lessons learned, and the best practices to elevate agent performance and redefine the gold standard for customer satisfaction.
Case Study: From Vision to Victory: Real-World Digital Transformation with RingCX
John Finch, VP, Product Marketing, RingCentral
Andy Watson, Director, Product Marketing, RingCentral
We’re breaking down the strategic implementation of RingCX, moving beyond the technical deployment to explore the tangible business outcomes and cultural shifts achieved. We’ll share a collaborative roadmap of the transition, highlighting "aha" moments, lessons learned, and the best practices to elevate agent performance and redefine the gold standard for customer satisfaction.
Wednesday, June 24, 2:45 PM PT
Fireside Chat: The Precision of Insight: How Casio America Leverages Agentic Voice AI to Improve Service Outcomes
Amir Hameed, Senior Vice President, Global Technical Solutions
Mike Begala, General Manager, Service North America, Casio
We’ll share insights for transitioning from a fragmented, legacy on-premises infrastructure to a unified, AI-powered future and exploring how Casio America modernized its entire communications infrastructure to empower its customer service operations.
Speakers
Mike Begala
General Manager, Service North America,
Casio America
John Finch
VP, Product Marketing,
RingCentral
Amir Hameed
Senior Vice President, Global Technical Solutions
Andy Watson
Director, Product Marketing,
RingCentral
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Jane Smith
Position, Company name -
Jane Smith
Position, Company name -
Jane Smith
Position, Company name -
Jane Smith
Position, Company name
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Jane Smith
Position, Company name -
Jane Smith
Position, Company name -
Jane Smith
Position, Company name -
Jane Smith
Position, Company name
Elevate every customer experience
- Streamline and automate customer interactions at scale.
- Deliver proactive, seamless engagement for higher satisfaction.
- Empower teams with actionable insights to make smarter decisions and improve outcomes.
