RingCentral Customer Experience: Feature Release Overview - Summer 2023


RingCentral offers an integrated internal and customer communication platform in the cloud, that delivers great customer and employee experiences. It brings together market leading unified communications (UCaaS), contact center (CCaaS) solutions, and a deep integration that enables easy collaboration across all your employees to deliver seamless omnichannel experiences for your customers. Watch this webinar to learn how top new features in RingCentral Customer Experience portfolio can help you:

• Improve customer experiences
• Reduce agent and supervisor effort
• Gain insights

Use the key learnings from this webinar to get more value from your RingCentral CCaaS products or get started on elevating customer experience with RingCentral.

Featured speaker

Gayathri Krishnamurthy
AVP CX Product Marketing RingCentral

Geeta Menon
Director CX Product Marketing RingCentral

Andy Watson
Sr. Product Marketing
Manager, CX RingCentral

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More resources

Because every customer engagement matters

Build stronger relationships with customers wherever they may be online. Integrate the full range of digital channels and manage them all through a unified agent desktop with Engage Digital.

Manage every digital interaction via a single platform

Join our 20-minute demo to learn how you can leverage multiple digital channels to increase customer satisfaction, improve agent productivity, and generate significantly higher revenue.

Build a Modern Digital Customer Service Strategy

Discover how to deliver the next generation of customer care with Engage Digital, the industry’s leading omni-digital customer engagement platform.

Transform your customer engagement

Provide more personalized service, increase agent performance and retention, and make your customers happier. RingCentral Contact Center™ offers powerful agent management tools, including advanced reports, full workforce optimization capabilities, and more.

Make customer engagements effortless

Improve your customer relationships dramatically. Make your move to a cloud-based contact center that offers omnichannel capabilities today.

Contact Center 2.0: Tomorrow’s Solutions for Today’s Customers

Move beyond the limitations of traditional contact centers. Enable your teams to collaborate in real time as you adapt and grow your business—without compromising uptime and reliability.

Win every engagement

Deliver effortless customer experiences through a blended contact center solution. Access agent tools that improve efficiency along with self-service admin capabilities that help you respond quickly to changing conditions.

Maximize your customer engagement opportunities

Join our 20-minute demo to learn how you can create more profitable customer relationships. Come explore some of the top capabilities of Engage Voice, including advanced scripting, campaign and list management, native compliance tools, and more.

Outbound Engagement Playbook

Outbound communications can provide opportunities for businesses to win customers over beyond a simple sales or collection call. When selling becomes a two-way conversation, you can truly elevate every customer engagement.

More about RingEX

Message, call, and meet—all from one platform. Learn how to optimize your business communications with the leading enterprise-class cloud communications solution.

Attend a RingEX demo

Whether you’re new to remote work or just want to refresh some skills, this demo will show you how to set up a smooth, repeatable process for communicating with your team and collaborating on projects without dropping the ball.

Watch a RingEX overview

View a short video that showcases the wide range of communications and collaboration capabilities found in our all-in-one business communications solution.

Find out more about other APIs

Find out about the various APIs available for Voice, SMS/MMS, messaging, video and so much more. Not to mention 7 SDK’s in different programming languages and 11 SDK’s created by the community and many more resources!

Join Game Changers Program

Earn points while learning and staying up-to-date on all our APIs and redeem those points towards awesome prizes.

Find out innovative ways to use RingCentral

Make sure to swing by our developer blog to find new ways to utilize the RingCentral APIs in innovative ways and to learn the latest news on features.

RingCentral Customer Care Center

Visit the RingCentral Customer Care Center to access our extensive self-help resources, including product quick start and user guides, a searchable knowledgebase, and download links to our applications. If you cannot find a solution in this area, Contact Support directly from this link as well.

RingCentral Community

The RingCentral Community is a great place to share and connect with other people that are passionate about the same things you are. Get your questions answered, share your ideas and feedback, get your problems solved, and give back by helping others!

Customer Webinars

Access our Customer Webinars page to register for and attend live training sessions on the RingCentral system and applications. These webinars are targeted towards both administrators and end users to help customers get the most out of their RingCentral system.