Unlock Greater Employee
and Customer Experiences
Find out why leading industries from around the globe choose RingCentral to power conversations with employees and customers.

We’ll share how you can unlock unprecedented mobility, cost-savings, and efficiencies from the world's most advanced UCaaS and CCaaS platform.

Join us at our speaking sessions, live demos, or meet 1:1 with our product experts.
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Why RingCentral
This year, we’re helping guide CIOs and IT executives to accelerate their
digital businesses. Get inspired by these leading topics and start planning
your day:
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Best of employee and customer communications
The world’s most advanced, intelligent, connected cloud phone system, uniquely integrated with the world’s leading cloud contact center. For secure and reliable employee and customer communications, RingCentral has you covered.
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One global solution for teams and offices
Create successful hybrid teams that work smarter together, wherever they are. Bring everyone together under one global collaboration platform, easily manage all locations, and get insights from a straightforward admin portal.
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Reliable, secure, and compliant
RingCentral extends trust with industry-leading uptime and state-of-the-art security and privacy controls to minimize risk and meet the challenges of today’s digital landscape.
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High quality integrations that automate work
Unlock new levels of productivity and automation with the industry's richest and deepest set of telephony integrations. Connect your CRMs and help employees do more by automating key tasks.
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Explore our products
RingCentral offers:
  • Cloud telephony
  • Cloud contact center
  • Video conferencing
  • Webinar
  • Conference room solutions
  • World-class UCaaS analytics
  • Rich platform with APIs for custom workstreams
  • Powerful hybrid deployment solutions
  • And more!

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An Exclusive VIP Dining Experience
March 29, 2023, 7:00–10:00pm EST

Join us at an exclusive cocktail and dinner gathering during Enterprise Connect 2023. Engage in lively conversation with RingCentral executives and other business leaders while savoring a delicious meal and enjoying the unique and beautiful setting of the Great Hall of China located at Epcot.

Space for this event is nearing capacity. Please use the link below to be added to the waitlist.

Meet 1:1 with a RingCentral Product Expert
RingCentral Industry and Product Experts will be onsite to answer questions, provide input, and offer guidance. Book your 1:1 chat to learn more about RingCentral’s innovative solutions to help run and grow your business. As a thank you, you’ll be entered into a raffle to receive a $500 Disney gift card.*

*Limited quantities and offer non-transferable. View the full terms and conditions here.
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Check out our RingCentral Speaking Sessions below

3:00 PM - 7:00 PM EST
Visit us at booth #1908

Stop by booth #1908 to see how RingCentral can innovate your business. We’ll take you through demos in real-time with our onsite RingCentral experts.

9:00 AM - 9:45 AM EST
Room: TBD
Will Cellular Fixed Mobile-Convergence Finally Happen with UC/Collaboration?

UC and team collaboration vendors have struggled to deliver better mechanisms to integrate cellular voice services for frictionless and more functional mobile capability. Now, newer offerings like Microsoft's Operator Connect Mobile, Cisco's WebEx Go, and RingCentral (through its partnership with AT&T Office@Hand Wireless) have changed the prospects for mobile UC and team collaboration as carriers open up their network interfaces to support dual numbers (i.e., business and Personal), no-touch set-up, and enhanced voice capabilities using real cellular connections rather than VoIP over cellular data.

This session will feature a discussion that will help you understand the functionality available today, how the different vendors' solutions compare, and what they intend for the future. You'll understand clearly how close we may be to meaningful integration of UC/team collaboration with native cellular.

Praveen Mamnani,
VP, Product Management

9:00 AM - 9:45 AM EST
Room: TBD
UCaaS Migration Case Studies

Fully migrating your UC and telephony platform to UCaaS remains a complex and challenging process, with many pitfalls and hidden "gotchas." From number porting to data residency to the underlying network and so much more, there are numerous elements you must get right. In this session, a panel of your enterprise peers will discuss how they made their UCaaS migrations work--and what needs to be improved. You'll learn how they built their migration strategy, how long it took, what changes and surprises they encountered along the way, and where they went from here. You'll come away with specific details and ideas to help you plan or complete your enterprise's UCaaS migration.

Melissa Swartz
Founder, Swartz Consulting

JoDe Beitler
Technical Director
University of Pennsylvania

Manny Rodriguez
Manager, Unified Communications
Moffitt Cancer Center

Rohit Navani
Chief Operating Officer
Executive Vice President

10:00 AM - 10:45 AM EST
Room: TBD
CCaaS Case Studies

Cloud is the wave of the future for contact center systems, promising continual feature enhancements for constantly improving customer experience, as well as business agility for responding quickly to a changing environment and supporting an agent workforce that is likely to remain hybrid if not heavily remote. But getting to the cloud can be challenging: Legacy premises-based systems are highly customized and tightly interwoven into business practices, and some enterprise leaders retain concerns over cost and security. In this session, you'll hear from enterprise leaders who have made or are working through tough decisions when migrating their contact center system to the cloud. They'll share experiences and lessons learned; you'll come away with specific advice and best practices that you can immediately use in your enterprise business.

Thomas Brannen
Founder, OnConvergence

Jeff Lutes
Vice President, Technology
Orlando Magic

Dara Keomany Sr.
Operations Leader – Project Management/Process Improvement

Michael Moxley
Chief Service Officer
Goosehead Insurance

Adam Mitchell
AVP - Enterprise Business Solutions
Voya Financial

11:00 AM - 11:50 AM EST
Room: TBD
Building your Communications and Collaboration Strategy for Hybrid Work

Communications & Collaboration technologies are more critical to the employee and customer experiences than ever. Your enterprise's workforce depends on your team delivering a versatile, reliable, and secure communications environment that lets every end user collaborate when, where, and how they need to, offering the best possible experience to both office and remote workers. In addition, customers demand the ability to interact with your enterprise in the way that suits them best at the moment—whether via direct contact with an agent or sophisticated self-service capabilities. And on both the employee and customer side, users expect the system to provide rich functionality that saves them time and puts them in touch with the right resources at the right time.

Plus, you’ve got to provide all of this within the constraints of budgeting in uncertain times and the need to migrate legacy assets to more modern platforms at the pace that fits your requirements.

In this session, co-moderated by a top industry analyst and the program co-chair of Enterprise Connect, you'll hear thought leaders debate the strategic direction the industry is headed, and how this vision aims to meet the challenges your organization and enterprise face. Among the critical questions we'll address:

  • Where are the next big innovations coming from? Is videoconferencing in its current form likely to remain the collaboration baseline for the next several years?
  • What about the current communications/collaboration environment isn’t working as well for users as it could, and how do we improve it?
  • What elements of contact center/customer experience technology will be most critical to get right in order to keep up with the pace of broader digital transformation and customer demand?
  • What risks are embedded in the cloud migration, and how should enterprises mitigate them?
  • How should enterprise organizations maintain flexibility amid continuing change in the workplace and workforce?

Kira Makagon
Chief Innovation Officer

8:00 AM - 8:45 AM EST
Room: TBD
The Future of Work: The End-User's Perspective

Everywhere you turn, someone is selling a new product, service, system, process, methodology, or concept designed to change how people work: Hybrid work, Work from home, New Normal, Metaverse, Web3, and dozens of other buzzwords threaten to overwhelm the conversation. But who says we need to change how we work?

During this session, a panel of enterprise leaders will discuss how their companies work, collaborate, and get things done. We'll discuss where they spend their time and how they invest their money. They'll tell us what's working and what's not. And we'll dig deep into how things will change in the next few years.

This session is where the rubber meets the road and is an opportunity to hear how your peers address the most critical issues.

9:10 AM - 9:55 AM EST
Room: TBD
Enterprise Summit: Navigating a Changing Landscape

Enterprise Enterprise communications professionals entered 2023, facing new uncertainties and lingering challenges. IT/communications decision-makers need a strategy for migrating legacy systems while leveraging technology advances to satisfy the demand for constant improvement to the customer and employee experience. And in a time of economic and social uncertainty, this strategy must allow enough flexibility to let IT respond quickly and effectively to changing conditions. So how are leading enterprises meeting this array of challenges?

In this session, a panel of enterprise IT/communications professionals will share their experiences navigating the technology and market landscape. They'll describe their approach to such critical issues as cloud migration, customer experience (CX) requirements, serving the new hybrid workforce, and more. You'll come away with specific insights and illuminating accounts of real-world experiences that will fortify you to make better decisions and solve problems more creatively and effectively.

Eric Krapf, GM
Enterprise Connect

JoDe Beitler,
Technical Director,
University of Pennsylvania

Shival Seth,
Chief Technology Officer,
Grand River Hospital and St. Mary’s Hospital

Julio Pereira, Sr.
Director Leader,
World Fuel Services

Giles Johnson,
International Voice Project Leader, Avery Dennison

Brian Dibrell,
Vice President,
Associate Technology Experience,

11:30 AM - 12:00 PM EST
Room: Osceola Ballroom
Accelerate Impact: Deliver Value on Business Communications Investments

CIOs and business leaders face more market pressures than ever. It’s critical for organizations to accelerate their impact and deliver new digital dividends. Senior leadership in today’s businesses expect the correct business communications investments to be made. There’s always been a need for transformation – but in today’s environment, decision-makers need to rationalize app purchases and show ROI and value more than ever. Discover the three actions you can take to accelerate impact and show what’s possible in your cloud communications investments.

Mo Katibeh,
President & Chief Operating Officer,

1:00 PM - 1:20 PM EST
Room: EC Theater 128
Composable Communications: Solving Unique Business Challenges (with massive cost savings!)

Learn how your business can use composable communications to create intelligent, connected experiences. Through the power of apps, workflow builders, and APIs your business can tear down data silos, garner greater insights into customer preferences, reach customers across numerous channels, and increase CSAT all while driving greater efficiency and reducing costs for the business. We'll cover some real-world applications of how customers have use APIs to solve tough, unique business challenges and how with the right provider you can consolidate numerous vendors for additional cost savings, and empower all of your departments and teams to create custom workflows for their specific needs - no programming required. Get a sneak peak at some stellar new APIs that help organizations tap into the power of AI and reach customers through their digital channel of preference.

Join us to learn more on how you can take advantage of composable communications and do more with a Unified Communications Platform and a Service.

Mike Stowe,
Sr. Director, Developer Product Marketing,

3:00 PM - 3:45 PM
I.T. Security with a Hybrid Workforce

With a mixed workforce of office- and remote-based workers, enterprises must grapple with an ever-changing security landscape in a way that protects from attacks within both these environments. In this session, a top networking expert will lead a panel discussion addressing the major questions, concerns, and best practices for securing a hybrid-work environment. From Zero Trust strategies to the unique challenges facing communications/collaboration systems, this session will get you up to date on what you (and your security team) must make sure you’re doing now to protect your enterprise from emerging and persistent threats.


  • What user training is needed?
  • What security tools are useful (SASE, Zero Trust, etc.)?
  • How can you identify holes in your defense?
  • How do cloud-based applications make securing your IT infrastructure more difficult or easier?
  • What are the current and future vulnerabilities?
  • What tools and tips are applicable to collaboration, voice, and video?

Geoff Hooper,
Enterprise Solutions Engineering,

12:00 PM - 6:00 PM EST
Visit us at booth #1908

Stop by booth #1908 to see how RingCentral can innovate your business. We’ll take you through demos in real-time with our onsite RingCentral experts.

12:00 PM - 5:00 PM EST
Visit us at booth #1908

Stop by booth #1908 to see how RingCentral can innovate your business. We’ll take you through demos in real-time with our onsite RingCentral experts.

8:00 AM - 8:45 AM EST
How Reliable Is Your Cloud Solution?

Five-nines – 99.999% availability – has been the gold standard for network reliability since the days of the telephone monopoly. So how reliable can you expect your UCaaS, CCaaS, or other cloud-based communications system to be—and how reliable do you need it to be?

This session will take a look at service availability and reliability in 2023. What you can expect from different types of services and service providers; how the reliability metrics of the big cloud platforms (AWS, Google Cloud Platform, and Microsoft Azure) impact services provisioned off those clouds; and what you need to do in order to ensure your cloud communications services meet your enterprise's reliability needs. A leading consultant will help you understand SLAs, redundancy, and other factors that combine to create your enterprise’s overall availability picture. You’ll come away with a better understanding of what you need to do (and spend) to get the availability you require.


  • What level of availability is generally offered in Service Level Agreements for UCaaS, CCaaS, collaborative meeting services, and other communications services that may be critical to your business?
  • How deeply do you need to understand the underlying architecture of your UCaaS, CCaaS, or other communications service before you can be satisfied with the provider's availability claims?
  • How should you provision redundancy into your system? What elements need to be redundant?
  • What is the right way to think about incurring additional cost in exchange for higher availability?

Amir Hameed,
SVP, Worldwide Solution Sales & Engineering,

9:20 AM - 9:55 AM EST
Making Progress on Hybrid Work: The Enterprise View

The return-to-office (RTO) has been sporadic and, at some enterprises, controversial. Meanwhile, remote workers continue to connect, meet, and collaborate with their colleagues—but these arrangements are often less than ideal as well. All of this has made the job of IT/communications professionals incredibly complex and challenging as they aim for a moving target when it comes to supporting RTO and hybrid working. No one has it figured out, but in this session, enterprise IT executives will share their experiences and the lessons they have learned as they’ve made their way through the challenges of hybrid working. They'll describe how workers have used the office, what's made for a good employee experience both in-office and remote, and how they've collaborated with business units and other peer organizations to provide the best experience possible. You'll come away with useful perspectives on the challenges of hybrid work and how to battle them.

Eric Krapf, GM,
Enterprise Connect

Mark Grosvenor,
Executive Vice President and Chief Technology Officer, NFP

Stacy Foster,
Vice President,

Gary LaSasso,
Sr. Director, Global IT, Amicus Therapeutics

2:00 PM - 2:45 PM EST
Room: TBD
The Future of the Platform and Conferencing Provider

The platform providers – Microsoft, Cisco, Zoom, and others – became ubiquitous video meeting providers during the pandemic. These players kept business flowing when we needed them the most. But where do they go next, and what does that mean for you?

In this session, a leading industry analyst and panel of experts will discuss the key issues platform providers must tackle to enable the next generation of conferencing services.

During this session, we'll hit topics like future business and sales models; addressing interoperability; video-enabling new use cases (telehealth, tele-justice, etc.); the role of AI, adding value before and after meetings, and more. You'll come away with a clearer understanding of how the providers are positioning themselves and how this will affect your choices.

You’ll come away with a better understanding of what you need to do (and spend) to get the availability you require.


  • With features commoditizing so quickly, how will the conferencing providers differentiate their offerings?
  • Where will we see the most useful innovation–Visual collaboration? Webcasting / events? Customer experience? Enterprise video? Other areas?
  • How will providers' services integrate and interoperate with one another? Will partnerships focus on video, or will cross-platform chat and whiteboard become possible?
  • Most providers are more than happy to sell directly to end-user customers. Given this, what is the future role of the AV or IT channel partner in enterprise conferencing and collaboration?
  • How will conferencing providers help enterprises better leverage their collaboration data (transcriptions, recordings, usage trends, poll information, sentiment data, sensor data, meeting notes, agendas, attachments, whiteboard content, etc)?
  • What are the providers' R&D priorities? Where are they investing to add value tomorrow? How will customers benefit from these investments?

Michael Landry
Solutions Engineer Leader - Video

3:00 PM - 3:45 PM EST
Room: TBD
CPaaS Case Studies: Making Integration Work – and Pay

Communications Platform as a Service (CPaaS) capability has gone from a niche service to an integral part of most communications vendors' offerings. Now it's being closely associated with the movement to low code/no code development that has emerged in the wider technology industry. So where is CPaaS and its related technologies making a difference in real-world enterprises? In this session, we'll hear from enterprise leaders about successful CPaaS implementations--what they're using it for, their experiences in adopting and building upon it, and where they see their CPaaS journey headed next. You'll get specific details and reality-based learning that will help you as you plan--or expand--your own use of CPaaS in your communications environment.

Thomas Brannen,
Founder, OnConvergence

Shival Seth,
Chief Technology Officer, Grand River Hospital and St. Mary’s Hospital

Husein Gowa,
Program Lead, Purolator

3:00 PM - 3:45 PM EST
Room: TBD
UCaaS Plus CCaaS: What are the Use Cases, Where are the Hurdles?

Most cloud communications companies now offer integrated UCaaS and CCaaS services, either as a single-vendor solution or through partnerships. But are enterprises actually leveraging these capabilities? What are the real use cases for these combined services, and are there successful customer examples? In this session, a leading analyst will moderate a panel of subject matter experts to help you understand the state of play—what does the technology enable today and what's possible in the future; what business cases are being made and how compelling are they; and when we might see larger-scale adoption of UCaaS + CCaaS by enterprises. You'll come away with a better understanding of where we are on the hype-vs.-reality scale.


  • What are the most likely use cases for UCaaS + CCaaS? Is it still built around expanding CX capabilities beyond the agents?
  • How can a UCaaS + CCaaS solution benefit workers outside of the contact center and impact their productivity?
  • What’s the business case for going with a service that integrates UCaaS and CCaaS capabilities?
  • What specific challenges would an enterprise face in deploying an integrated UCaaS + CCaaS service?
  • Best of breed or single vendor – does it matter?

Ashish Seth
Vice President, Product Management

7:00 PM - 10:00 PM EST
VIP Dinner Event at Epcot

Dinner and Drinks at the Great Hall of China within Epcot Disney hosted by RingCentral.
RSVP today.

Mo Katibeh
Mo Katibeh
President & Chief Operating Officer, RingCentral

Hear Mo in our Keynote Session “Accelerate Impact: Deliver Value on Business Communications Investments” on Tuesday, March 28 at 11:30 am.

As RingCentral’s President & Chief Operating Officer, Mo Katibeh is responsible for RingCentral’s products, sales, marketing, customer experience, human resources and corporate strategy. A seasoned technology leader, Katibeh is focused on fueling RingCentral’s growth by accelerating investments in arenas that are strategically important for long-term success. Since joining the company, Katibeh has also optimized processes and systems to deliver a more agile company that's focused on helping customers transform their business communications to the cloud – while driving durable and increasingly profitable growth with operational discipline.

Katibeh is a 20 year veteran of technology, cloud, product and sales roles. Prior to joining RingCentral, Katibeh held multiple executive positions at AT&T, including EVP Chief Product & Platform Officer and EVP Chief Marketing Officer of AT&T Business where he oversaw all product and marketing responsibilities, as well as go to market sales for digital, wholesale, and indirect channels. Under Katibeh’s leadership, AT&T established a multi-billion dollar communications, collaboration, and security business, driving market leading growth through development and deployment of innovative cloud-based technologies. He was also recognized as one of the World’s Most Influential CMOs by Forbes for 2019 and 2020.

Katibeh grew up in the United Kingdom and has lived in Europe, the Middle East, South America, and the United States. He holds a bachelor’s degree in Business with majors in International Business, Marketing, and Philosophy from Oklahoma State University and an Executive MBA from the University of Texas, Dallas. Katibeh is married and has two children.
Asish Seth
Ashish Seth
VP, Product Management
Hear Ashish in the Unified Communications & UCaaS Track Session “UCaaS Plus CCaaS: What are the Use Cases, Where are the Hurdles?” on Wednesday, March 29 at 3:00 pm.

Ashish Seth is the Vice President of Product Management at RingCentral. His expertise spans CCaaS, CRM Systems, Collaboration tools, Social Media, and online communities. Before RingCentral, Ashish has held leadership roles in Product Management, Consulting, and Engineering at large public companies such as Lifesize, NICE Systems, KPMG Consulting, Oracle, and startups. His career journey includes his own entrepreneurial venture - CloudSquads, Inc. - that helped enterprises build online customer communities.
Kira Makagon
Kira Makagon
Chief Innovation Officer,
Hear Kira in the General Session “Building your Communications and Collaboration Strategy for Hybrid Work” on Monday, March 27 at 11am.

An 11 year veteran of RingCentral, Kira Makagon serves as Chief Innovation Officer where she leads global product, user experience, engineering, cloud operations, security, and IT. She has been a critical driver in defining RingCentral’s product strategy and global reach that has put RingCentral at the forefront of the communications and collaboration market, leading to rapid year-over-year growth from pre-IPO to over $1.5 billion in annual recurring revenue.

From 2012 on, Makagon led a number of market-first product innovations at global scale, such as RingCentral's mobile-first cloud PBX with integrated video meetings capabilities. She launched RingCentral's open platform, allowing for customizable workflows through open APIs.
In 2015, Makagon led the acquisition of Glip, a team messaging solution, making RingCentral the first cloud communications provider to have a truly unified solution across messaging, video, and phone. Under her leadership, RingCentral brought omnichannel capabilities into its collaborative contact center solution with the acquisitions of ConnectFirst and Dimelo, enhancing the customer experience for businesses worldwide.

In 2020, Makagon spearheaded the launch of RingCentral Video®, the company's proprietary video meetings solution.

In 2021, she focused on launching RingCentral Ventures™, RingCentral's corporate ventures arm, which partners with exceptional founding teams and leading venture capitalists to reimagine the future of work through communications and collaboration. With RingCentral Ventures well on its way, Makagon expanded her responsibilities and resumed her leadership of the innovation organization.

Makagon has received numerous awards, including a 2021 Aragon Research Women in Technology Award; a 2020 Silver Stevie for Most Innovative Woman of the Year – Technology; a 2019 Gold Women World Award for Excellence in Industry Woman of the Year: Cloud Computing/SaaS/Internet; a 2018 San Francisco Business Times Forever Influential Honor Roll award; a 2016 Silver Stevie for Female Executive of the Year; a 2016 Most Influential Women in Business from the San Francisco Business Times; a 2015 Women of Influence from the Silicon Valley Business Journal; and a 2015 Golden Bridge Business and Innovation award.

Throughout her career, Makagon has pioneered multiple transformational technologies and companies, and served as an advisor to entrepreneurs and early stage companies. Before joining RingCentral, Makagon founded and served as CEO and president of Red Aril, a real-time audience and media optimization platform, acquired by Hearst Corporation. Prior to that, she co-founded and held executive and board positions at flagship online marketing and CRM companies, including Octane Software, acquired by E.piphany, and Scopus Technology, acquired by Siebel.

Makagon is a regular lecturer at UC Berkeley and participant in industry panels and podcasts. She holds a bachelor's degree in computer science from the University of California, Berkeley, and an MBA from the Haas School of Business at UC Berkeley. She also serves as a member of the Board of Directors at Calix and American Technion Society.
Amir Hameed
Hear Amir in the Unified Communications & UCaaS Track Session “How Reliable Is Your Cloud Solution?” on Wednesday, March 29 at 8:00 am.

Amir Hameed is a professional engineer with over 25 years of Unified Communications and Contact Center domain expertise in presales leadership roles in companies including Avaya, Sonus, Nortel Networks and 8x8. As the current Vice President, Worldwide Solution Sales and Engineering at RingCentral, Amir and his organization support the digital transformation strategies of customers of all segments worldwide as they migrate their business communications to the Cloud. Amir resides with his family in Toronto, Canada.
Praveen Mamnani
Praveen Mamnani
VP, Product Management
Hear Praveen in the Management & Networks Session “Will Cellular Fixed Mobile-Convergence Finally Happen with UC/Collaboration?” on Monday, March 27 at 9:00am.

Praveen Mamnani heads Enterprise and SMB products at RingCentral. Praveen has over 20 years of experience building and scaling industry-leading B2B and B2C solutions in the UCaaS, CPaaS, mobile security, and collaboration space.
Michael Landry
Michael Landry
Solutions Engineer Leader - Video, RingCentral
Hear Michael in the Video Collaboration & A/V Session “The Future of the Platform and Conferencing Provider” on Wednesday, March 29 at 2:00pm.

Michael Landry leads the global Solution Engineering practice for RingCentral’s video portfolio. Working closely with Sales, Product Management, and Deployment; Michael provides the expertise on meetings, complex room solutions, and webinars for RingCentral’s UCaaS solutions. As the “voice of the customer”, Michael also helps to drive product roadmap, user adoption, and strategic initiatives for RingCentral Video.

Prior to joining RingCentral, Michael spent decades in the Video, UCaaS, and UC markets with Nortel, ShoreTel and Starleaf.
Mike Stowe
Hear Mike in the Sponsored Theater Session “Composable Communications: Solving Unique Business Challenges (with massive cost savings!)” on Tuesday, March 28 at 1:00pm.

Mike Stowe is an avid technologist who believes in putting the customer and the community first. With over 15 years in tech, Mike is constantly looking for ways to create better communities, improve technology, and to help companies move to the cloud securely, efficiently, and reliably. In his free time Mike focuses on mentoring younger developers, can be found speaking at numerous tech events, dabbling in open source projects, and authoring books on APIs and community.
Geoff Hooper
Geoff Hooper
Director, Enterprise Solutions Engineering, RingCentral
Hear Michael in the Video Collaboration & A/V Session “The Future of the Platform and Conferencing Provider” on Wednesday, March 29 at 2:00pm.

Michael Landry leads the global Solution Engineering practice for RingCentral’s video portfolio. Working closely with Sales, Product Management, and Deployment; Michael provides the expertise on meetings, complex room solutions, and webinars for RingCentral’s UCaaS solutions. As the “voice of the customer”, Michael also helps to drive product roadmap, user adoption, and strategic initiatives for RingCentral Video.

Prior to joining RingCentral, Michael spent decades in the Video, UCaaS, and UC markets with Nortel, ShoreTel and Starleaf.
RingCentral Customer Speakers
Rohit Navani
Rohit Navani
Chief Operating Officer
Hear Rohit in the Unified Communications & UCaaS Session “UCaaS Migration Case Studies” on Monday, March 27 at 9:00am.

Rohit Navani serves as Chief Operating Officer, Executive Vice President of Akumin Corp. At Akumin, Mr. Navani is responsible for managing all aspects of the business including operations, marketing, human resources and IT. Akumin has over 140 locations across eight states and recently completed its acquisition of Alliance Healthcare.

Prior to Akumin, Rohit was a partner at a large global consultancy firm where he provided a suite of M&A services to private equities and strategic companies globally, from emerging businesses to Fortune 50 leaders. Rohit has supported transactions from $10M up to $10B across multiple industries and geographies. He received a Bachelor of Science degree in Accounting, graduating with honors from Binghamton University.
Jeff Lutes
Jeff Lutes
VP, Technology
Orlando Magic
Hear Jeff in the Contact Center/Customer Experience Session “CCaaS Case Studies” on Monday, March 27 at 10:00 am.

Jeff Lutes serves as the Executive Vice President of Technology for the Orlando Magic. In this role, he oversees the IT and broadcast technologies and services departments, which in turn are responsible for the technology infrastructures and platforms for the new AdvenHealth Training Center, the Amway Center, the Magic organization and its G-League affiliate the Lakeland Magic as well as the organizations ECHL hockey team, the Orlando Solar Bears.

Prior to joining the Magic, Lutes worked as the vice president of technology for an international manufacturing company in Central Florida. Jeff spent ten years with CNL Financial Group, located in Central Florida, where he served as CIO of the Shared Services Organization and Vice President of Business Systems for CNL Hotel and Resorts.

Jeff served on the board of Second Harvest Food Bank of Central Florida for 8 years, serving as the board chair the last 2 years. His term ended in August 2022. Jeff is a member of several other technology and sports related alliances and boards.
Mark Grosvenor
Hear Mark in the General Session “Making Progress on Hybrid Work: The Enterprise View” on Wednesday, March 29 at 9:20 am.

Mark drives the technology that accelerates NFP’s continuous evolution as a leading global insurance broker and consultant. His specialized team develops and standardizes technology, maximizing economies of scale and enhancing client support across property and casualty, benefits, wealth management, and retirement advisory business lines. He oversees cloud-based solutions supporting over 8,000 employees and contractors. His team leads efforts to protect NFP employees and clients with best-practice cybersecurity solutions. Mark also consistently elevates common technology practices and systems into intelligent client-facing technology tools. In addition, Mark optimizes adoption, quality and impact by effectively articulating the benefits of technology tools and resources, and cultivating strong relationships with leaders across NFP's diverse business lines. Prior to NFP, Mark served in a variety of leadership roles, including vice president of Professional Services and Support at Resolution EBS, program manager and regional delivery lead at GTECH, director of Consulting at Trilogy Software, and manager at Andersen Consulting. He earned a Bachelor of Business Administration in operations management and management information systems from Texas A&M University.
Husein Gowa
Husein Gowa
Program Lead
Hear Husein in the Unified Communications & UCaaS Session “CPaaS Case Studies: Making Integration Work – and Pay” on Wednesday, March 29 at 3:00pm.

Husein Gowa is currently a Program Lead at Purolator Inc. Mr. Gowa has over 15 years of experience helping clients drive positive customer and business outcomes, both domestically and globally, specializing in cloud transformations, data security, strategic outsourcing and business communications. Husein uses his experiences to help translate organizational vision and client needs into highly actionable business and IT solutions. Prior to Purolator, Husein’s partnered with leading companies in the following areas; digital banking, investment administration, securities class actions and mutual funds.

Enterprise Connect
& RingCentral
Watch VP of Industry and Product Marketing,
Esther Yoon give a sneak peek of RingCentral's 2023
innovations that bring to life intelligent, connected
experience with AI, new products and more!

Resources 1
2022 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide
Resources 2
How Does Your CX Measure Up?
Resources 3
Ryder Systems’ Road to Saving
8 years in a row

A 2022 Gartner UCaaS Magic Quadrant Leader

Review Gartner’s 2022 report for an in-depth and impartial analysis of today’s various UCaaS providers, which details:

  • Strengths and cautions of every vendor
  • Critical considerations for any solution
  • How RingCentral and other vendors are evaluated
Figure 1: Magic Quadrant for Unified Communications as a Service, Worldwide
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from RingCentral, Inc.

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Event Information

The event will be held at the Gaylord Palms, Orlando, FL