Excelling in the Experience Economy

As companies mass customize services going forward, CIOs and technology executives must hyper-personalize experiences for both customers and employees

Trevor Schulze
Global CIO

Hunter Muller
President and CEO
HMG Strategy

Tom Hoffman
Moderator & Research Director
HMG Strategy

As companies build out their Systems of Experience™, CIOs and technology executives must ensure these systems are hyper-personalized for customers and employees and tailor them to address changing behaviors and expectations.

Companies that fail to make this pivot will lose out. Watch this webinar and learn:

  • How the Experience Economy is evolving and why companies need to get onboard to survive and thrive
  • Why CIOs and technology executives are at the nexus of this shift and how they can enable their organizations to accelerate into the future
  • Why the rules for customer engagement have changed along with recommendations for decision-makers to adopt
  • Advice on how companies can strengthen their experience strategies now and into the economic future

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Keeping Employees & Customers Happy

The customer experience is your bottom line, but how customers interact with your brand falls on your employees. Investing in the employee experience results in a better customer experience.