Excelling in the Experience Economy
As companies mass customize services going forward, CIOs and technology executives must hyper-personalize experiences for both customers and employees
Trevor Schulze
Global CIO
RingCentral
Hunter Muller
President and CEO
HMG Strategy
Tom Hoffman
Moderator & Research Director
HMG Strategy
As companies build out their Systems of Experience™, CIOs and technology executives must ensure these systems are hyper-personalized for customers and employees and tailor them to address changing behaviors and expectations.
Companies that fail to make this pivot will lose out. Watch this webinar and learn:
- How the Experience Economy is evolving and why companies need to get onboard to survive and thrive
- Why CIOs and technology executives are at the nexus of this shift and how they can enable their organizations to accelerate into the future
- Why the rules for customer engagement have changed along with recommendations for decision-makers to adopt
- Advice on how companies can strengthen their experience strategies now and into the economic future