Monitor key metrics thanks to intuitive, real-time alerts and notifications.

RingCentral Contact Center™, together with RingCentral Glip™ team messaging, brings you Collaborative Contact Center, which enables agents to communicate and collaborate across your organization to efficiently resolve customer issues as soon as they arise. Along with the all-new RingCentral Pulse intelligent bots, you can benefit from real-time metrics monitoring. Couple RingCentral Pulse with Contact Center’s skills-based omnichannel routing, and your business will always be equipped and ready to respond quickly to dynamic customer needs.