Empower your business with RingCentral Customer Engagement Bundle
- [UPDATE ] July 2020
Overview
About this webinar
In today’s market, having a phone line is just the baseline. To grow, your business needs to do more. You need to reduce wait times, empower your team with real-time data, and ensure no customer message—voice or text—ever falls through the cracks.
The RingCentral Customer Engagement Bundle (CEB) is designed for teams that need "lightweight contact center" power without the heavyweight complexity.
Join our live webinar to see how CEB transforms your communication into a professional customer engagement engine. We’ll show you how to move past the simple dial tone and start using tools that drive loyalty and revenue.
What We'll Cover:
This session will provide strategic insights into Call Queues features and its role within Customer Engagement Bundle:
Who Should Attend?
This webinar is perfect for Customer Support Managers, Account Managers, Small Business Owners, Operations Leads, and anyone focused on streamlining communication, improving team efficiency, and maximizing the investment in their customer engagement tools.
The RingCentral Customer Engagement Bundle (CEB) is designed for teams that need "lightweight contact center" power without the heavyweight complexity.
Join our live webinar to see how CEB transforms your communication into a professional customer engagement engine. We’ll show you how to move past the simple dial tone and start using tools that drive loyalty and revenue.
What We'll Cover:
This session will provide strategic insights into Call Queues features and its role within Customer Engagement Bundle:
- Smart Call Queues: Learn how to turn hold time into a better experience with wait-time announcements and position updates.
- The Magic of Callback from Queues: See how letting customers "keep their place in line" without staying on the phone drastically reduces abandonment rates.
- Live Reports & Actionable Insights: Stop guessing. We’ll demo the live dashboards that let supervisors see queue activity as it happens and fix issues before they escalate.
- Scaling Beyond the Phone: Discover how Customer Engagement Bundle bridges the gap between a standard phone system and a professional customer experience hub.
Who Should Attend?
This webinar is perfect for Customer Support Managers, Account Managers, Small Business Owners, Operations Leads, and anyone focused on streamlining communication, improving team efficiency, and maximizing the investment in their customer engagement tools.
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