State of AI in Business Communications: Revolutionizing Employee and Customer Experiences
Over 60% of businesses use AI for customer and employee interactions, but it’s important to understand where you can make the biggest impact.
Experts from RingCentral and Metrigy will reveal how AI is generating ROI and impacting businesses in today’s world, as well as:
- How AI improves employee and customer experiences
- How different departments can leverage AI for success
- What you should be looking for when investing in AI
Featured speakers
Robin Gareiss
CEO & PRINCIPAL ANALYST Metrigy
John Finch
Vice President of CX Product Marketing RingCentral
Akshay Srivastava
Chief Customer Officer RingCentral
Matt Pernesky
Director of Customer Experience Tarrytown ExpoCare Pharmacy
Access the exclusive Metrigy report when you register
Go beyond what was covered in the webinar and learn how top-performing companies use AI to improve efficiencies while boosting customer satisfaction.
- 46.2% of companies are actively using generative AI for customer interactions
- 62.5% of this study’s most successful companies use AI for customer interactions and 63.2% use it for employee interactions
- 49.3% of companies already are seeing a return on their AI investments—and another 23.6% expect to realize ROI in 2024.