RingCentral at UCX Europe

Register today for your free conference pass.
4 - 5 October 2023 | Booth W34 |
London, England
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January 29 - February 03 | Online
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Elevate customer experiences

Discover how RingCentral helps businesses of all sizes unlock intelligent, connected experiences by combining the world's most advanced UCaaS and CCaaS and platform with AI powered self-service, agent optimisation and advanced analytics.

We’ll share how you can take the customer experience to another level and provide effortless agent experiences to increase customer satisfaction, employee satisfaction and ROI.

Join us for our speaking sessions, live demos, or meet 1:1 with our product experts.
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Deliver the experience your customers want – anytime, anywhere, with anyone

Delight employees and customers with effortless experiences.

The most complete cloud phone system

The most robust, connected and complete cloud phone system that meets every calling need.

High quality integrations and platform solutions

Unchallenged depth and quality of integrations with apps businesses depend on.

Industry-leading admin and analytics suite

The richest analytics suite of any UCaaS vendor for IT and lines of business and powerful, intuitive management makes this an admin’s dream come true.

Powerful AI that solves real-world pain points

First-to-market AI capabilities to combat everyday challenges around distributed teams, back-to-back meetings and meeting fatigue.





Meet 1:1 with a RingCentral
product expert

Book your 1:1 chat with a RingCentral Product Expert and learn more about RingCentral’s innovative solutions to help run and grow your business.
Schedule now
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Agenda
Check out our speaking sessions and stop by booth W34 for a personalized demo!

09:00 - 17:30

Stop by booth W34 to see how RingCentral can innovate your business. We’ll take you through demos in real-time with our onsite RingCentral experts.

SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

11:00 - 11:45

  • How to achieve effective workspace environments whether it’s for collaboration, conversation, mentorship or deep work
  • Days of the week, BYOM and activity-based work: How can organisations better manage capacity to increase output and experiences?
  • What tools are available to ensure more productive, collaborative and inclusive meetings?

Amir Hameed
SVP, Worldwide Solution Sales & Engineering

SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

14:30 - 15:15

  • How are organisations using conversational and generative AI to improve the end-to-end customer journey?
  • From AI to agent: Why you need to embrace and integrate chatbots as agent companions, not substitutes
  • How can you measure the success of your generative AI technologies? What does success look like?

Louise Newbury-Smith
RVP, UK Sales, RingCentral

SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

11:00 AM

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SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

11:00 AM

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SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

09:30 - 17:30

Stop by booth W34 to see how RingCentral can innovate your business. We’ll take you through demos in real-time with our onsite RingCentral experts.

SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

11:15 - 11:40

  • Beyond the bots: How can AI enrich your CX offering
  • Enhancing key touchpoints and interactions to provide real-time assistance
  • Why personalised customer experience depends on continuous insight and advanced analytics

John Aspinall
Sr. CX Solution Engineering Manager, RingCentral

Stewart Donnor
CX Solutions Engineer, RingCentral

SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

11: 50 - 12:15

  • Is a collaborative contact centre myth or reality?
  • How to unlock greater CX value from integrated UC technologies
  • Exploring how top companies are using UC+CC to generate value through RingCentral case studies

Amir Hameed
SVP, Worldwide Solution Sales & Engineering

SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

11:50 - 12:35

  • How can we utilise omnichannel to enhance the customer journey and offer more personalised customer experiences?
  • Why a unified view of customer’s behaviour can help you stay ahead of customer demands and unlock growth potential
  • From omnichannel to omniverse: What’s the next customer engagement revolution?

Severine Hierso
Director, Product Marketing, RingCentral

SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

12:45 - 13:10

  • Overcoming the disconnect: Why smarter meetings, greater collaboration, and more efficient workflows will simplify your hybrid work strategy
  • How to maximise your workspace and technology ROI
  • Gathering data, insights, and intelligence to better understand and meet the needs of your end users

Pascal Coignet
RVP, Solutions Engineering, RingCentral

James Currie
Sr. Manager, International Solutions Engineering, RingCentral

SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

9:00 AM

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SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

10:00 AM

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SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

11:00 AM

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SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

11:00 AM

Lorem ipsum dolor sit, amet consectetur adipisicing elit. Alias accusamus sint vero debitis autem labore ut similique cum vel quasi fugit, harum consequuntur nostrum quam tenetur quo iusto magni fuga!

SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

11:00 AM

Lorem ipsum dolor sit, amet consectetur adipisicing elit. Alias accusamus sint vero debitis autem labore ut similique cum vel quasi fugit, harum consequuntur nostrum quam tenetur quo iusto magni fuga!

SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral
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Speakers

Amir Hameed

Amir Hameed

SVP, Worldwide Solution Sales & Engineering at RingCentral

Amir Hameed is a professional engineer with over 25 years of unified communications and contact centre domain expertise in presales leadership roles in companies including Avaya, Sonus, Nortel Networks and 8x8. As the current Senior Vice President, Worldwide Solution Sales and Engineering at RingCentral, Amir and his organisation support the digital transformation strategies of customers of all segments worldwide as they migrate their business

Steven Jurisic

Steven Jurisic

Contact Centre and Unified Communications Solutions Engineer at RingCentral

Steve Jurisic is a Customer Experience Solutions Engineer at RingCentral. He has over 30 years of experience in the unified communications and contact centre industry with roles in companies such as Avaya and Fujitsu. In his role at RingCentral, Steve taps into his experience enhancing collaboration and streamlining customer experiences to bring fresh, innovative ideas to organisations that are looking to start their digital transformation journey.

Keith Renison

Keith Renison

Senior Product Marketing Manager, Analytics and Al at RingCentral

Keith Renison is a Senior Product Marketing Manager at RingCentral. As a former solutions architect, he loves to share his passion for how machine learning, Al, and visual analytics help people make better business decisions and get more value from their UCaaS platform. He holds a Bachelor Degree in Business Management and Organisational Leadership from George Fox University.

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Steven Jurisic

Steven Jurisic

Contact Centre and Unified Communications Solutions Engineer at RingCentral

Keith Renison

Keith Renison

Senior Product Marketing Manager, Analytics and Al at RingCentral

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Amir Hameed

Amir Hameed

SVP, Worldwide Solution Sales & Engineering at RingCentral

Speakers

Amir-Hameed

Amir Hameed

SVP, Worldwide Solution Sales & Engineering

Amir Hameed is a professional engineer with over 25 years of unified communications and contact centre domain expertise in presales leadership roles in companies including Avaya, Sonus, Nortel Networks and 8x8. As the current Senior Vice President, Worldwide Solution Sales and Engineering at RingCentral, Amir and his organisation support the digital transformation strategies for businesses of all sizes worldwide as they migrate their business communications to the cloud. Amir resides with his family in Toronto, Canada.

Pascal-Coignet

Pascal Coignet

RVP, Solutions Engineering, RingCentral

A seasoned professional with over 15 years of experience in the unified communications industry, with a strong background in conferencing, enterprise voice, contact centre, and events. As the international leader of SEs at RingCentral, Pascal is at the forefront of driving innovation and delivering cutting-edge solutions to organisations across the globe. He leads a team of highly skilled solution engineers, dedicated to crafting customised and impactful solutions for businesses to thrive in the digital communication landscape.

His passion for unified communications is evident in his extensive track record of successful projects, and his commitment to staying at the forefront of the latest technological advancements, such as artificial intelligence. Pascal continues to share his knowledge and insights, shaping the future of unified, intelligent and integrated communications.

Severine-Hierso

Severine Hierso

Director, Product Marketing, RingCentral

Severine Hierso is a Director of Product Marketing at RingCentral, the leader in cloud communications solutions. She is passionate about creating value, differentiation and messaging, ensuring a better experience for customers and partners.

Severine has gained extensive international product marketing, market research, sales enablement and business development experience across SaaS, telecommunications, video conferencing and technology sectors within companies such as Sony, Cisco, Cogeco Peer 1 and Dimension Data/NTT.

Severine holds a Master’s degree in economics and her hobbies include long distance runs and travelling.

John-Aspinall

John Aspinall

Sr. CX Solution Engineering Manager, RingCentral

Over 26 Years experience working in, designing, and consulting on contact centres and customer experience. This has enabled him to gain a holistic perspective when guiding customers through the tech minefield, and simplifying solutions. John’s technology experience spans many vendors including Rockwell, Nortel, Avaya, 8x8 and RingCentral.

He currently manages a fantastic CX solution engineering team across EMEA, ensuring customer engagement is personalised and solutions address their pain points and support their goals and aspirations.

James-Currie

James Currie

Sr. Manager, International Solutions Engineering, RingCentral

James is at the forefront of designing and delivering global solutions to solve communication conundrums in multi-national enterprise businesses. As a leader in RingCentral's solutions team, he has had to find innovative solutions to global challenges that help organisation's move to the cloud for their employee and customer communications experiences.

His fast paced personality(strong Liverpool accent), Northern UK can-do attitude and 20 years of industry experience have helped ensure customer success when architecting custom designs focused on integrating with business strategy and goals.

His infectious passion, eagerness to stay ahead of the curve and his general collaborative approach to life has naturally led him to leadership. He now looks after multiple teams of highly skilled solution engineers within the UK and France, who are dedicated to deliver the best customer experiences possible.

Stewart-Donnor

Stewart Donnor

CX Solutions Engineer, RingCentral

Stewart Donnor is a Solution Engineer at RingCentral specialising in contact centres. Having worked within the customer experience and contact centre industry for 20+ years, Stewart gained experience from both the end-user and vendor side of the fence. He has worked in roles spanning operations, professional services, consultancy and solution engineering.

His passion is using technology in real-life use cases, where benefits can be felt by both customers and businesses. The exciting thing is, as the technology has matured in the contact centre space, he has been able to design and implement this for customers of all sizes and industries.

Stewart lives with his wife and two daughters in the North of England. On the weekends, he loves to swap the high technology of work for a good book or time at his piano having studied music at university.

Louise-Newbury-Smith

Louise Newbury-Smith

RVP, UK Sales, RingCentral

Since starting her IT career 20+ years ago, Louise has primarily worked within solution integrators before joining RingCentral. Her leadership journey started in 2005, and since then she has led sales, pre-sales, vendor and product teams, giving her a broad set of experiences.

Her passion is customer experience, with the principle that if you look after customers, then the business growth will come. Louise has led sales teams within RingCentral for five years, and is now responsible for leading the UK as a whole.

Louise is also focused on developing a positive culture and is passionate about helping inspire equitable working environments for women in business. Outside of work, she is a competitive horse rider, regularly entering her two horses into British Dressage competitions.

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Speakers

Gayathri Krishnamurthy

Gayathri Krishnamurthy

AVP Product Marketing, RingCentral

Hear Gayathri in our Keynote Session “Beyond Bots: Doing so much more with AI in the Contact Center” on Wednesday, April 26 at 1:30 pm.

Gayathri (aka G3) Krishnamurthy has led Global Product Marketing and Product Management for several leading B2B SaaS companies all in customer experience (CX) space - RingCentral, NICE CXone, ServiceNow and SugarCRM to name a few. She has built and launched customer service products in multiple flavors – CRM, pure play customer service, contact center and integrated Unified Communication. Through these experiences, she brings both deep and wide perspectives for delivering enhanced customer experience.
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Dominic Cazenas

Web Developer 2, RingCentral

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John Eric Valera

Web Developer, RingCentral

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Resources

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What is RingCentral

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EBOOKS & GUIDES

A Phoney Prediction

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Driving Efficiency for Public Sector Partnership Services

Community & Security

EBOOKS & GUIDES

Your Complete Guide to Cloud Communications Security

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8 years in a row
A 2022 Gartner UCaaS Magic Quadrant Leader

Review Gartner’s 2022 report for an in-depth and impartial analysis of today's leading Cloud Unified Communications providers.

January 29 – February 03

10:00am – 10:30am

August hall

420 Mason St, San Francisco, CA 94102, United States

This graphic was published by Garter, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from RingCentral, Inc.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Garter research publications consist of the opinions of Garter's® research organization and should not be construed as statements of fact. Gartner® disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Garner, Magic Quadrant for Unified Communications as a Service, Worldwide. Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth, 28 November 2022. Gartner and Magic Quadrant are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and are used herein with permission. All rights reserved.

The GARTNER PEER INSIGHTS CUSTOMERS' CHOICE badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights Customers' Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates. Garner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Garner or its affiliates.

Gartner (November 2022)

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January 29 - February 03

The event will be held at ExCeL London in London, England

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