Overview

About this webinar

Join us as we explore how RingCentral’s App Connect bridges the gap between your communication platform and businesses using highly specific or niche CRMs that are so often overlooked by standard integration providers. Join a discussion about how deep CRM integrations are essential to turning your CRM into a vital data hub for the modern, AI-driven enterprise.

In this session, our very own Byrne Reese will be joined by three community leaders who have pioneered connectors on the App Connect framework:

  • Oli Nixon from Halo CRM
  • Jeroen Couwenberg & Jan Smulders from Loyally
  • Matt Spinks & Rhonda Spinks from RingClone


Hear from these leaders, meet experts who can help you connect your business to your CRM, and see how App Connect is changing the way companies are doing business on RingCentral.

Key Topics & Takeaways

  • The Integration Gap: Why niche and proprietary CRM users are often "left out in the cold" and how App Connect provides a dedicated pathway for them.
  • CRM as an AI Catalyst: Shifting the perspective of a CRM from a mere record-keeper to the primary data hub that fuels effective AI through rich context and transcripts.
  • From Compliance to Context: Moving past basic call logging toward capturing high-value data that drives actual business intelligence.
  • Innovation Spotlight: Introducing Plugins, a new developer-friendly method for integrating with the App Connect framework.



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June 11, 2026 · 11 a.m PT | 2 p.m ET
Unleashing the Power of CRM Integrations with App Connect - June 11, 2026