Build Lifelong Customers through Usage and Adoption

Increased customer adoption builds value for the long haul, meaning your clients get more out of RingCentral—and you keep getting paid.

Keep customers solidly in your camp by promoting feature usage and reducing churn. Organizations embedded in the RingCentral suite of products see a better return on investment and higher productivity, making them less likely to go astray for future communications needs.

Part of an ongoing focus on usage and adoption, this webinar series will serve as a guiding light to shepherd your customers into a long, profitable relationship.

Planning Your Route: The Power of Adoption

Feature adoption directly reduces churn. Are your customers using their whole RingCentral stack?

Join RVP of Partner Success Jeffrey Yakubik to learn how to translate RingCentral features into money-saving customer benefits and keep clients for the long haul.

The First Step: Pre-sale Discovery

You can’t drive usage and adoption without understanding each customer’s unique needs. That’s where the pre-sale discovery call plays such an important role.

Join RingCentral Solution Engineers to learn the right questions to position yourself as a leader.

Know Your Next Move: the Customer Journey

The first 90 days are the most critical time in your relationship with a new customer. Without a proper adoption plan, you could lose them forever.

In this webinar, RVP of Partner Success Jeffrey Yakubik will teach you how to provide the extra and attention new customers need to protect your most valuable resource, recurring revenue.

Showing the Way: CX Best Practices

The true benefits of RingCentral—saving time and money—aren’t always readily apparent to our customers. That’s where you have to guide them through the onboarding process to ensure they receive the Customer Experience they seek.

Join Director of Post-Sales Enablement Scott Taylor to learn how.

Avoiding Pitfalls: How to Prevent Churn

Churn is the great roadblock in any SaaS journey, but it can be directly mitigated with robust adoption, as the two are inversely related.

RingCentral’s Director of Customer Loyalty Doug Ruth has identified key factors to boost usage and avoid this dreaded hurdle.

The Final Push: Handling Objections

When it comes down to it, customers only care about one thing—value for their money. But many may not understand their total cost of ownership, particularly when balanced with return on investment.

Join Director of North American Partner Sales Mike Day to learn how to drive that conversation and bring the deal home.

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