Understanding the total cost of your contact center

DATE: On-Demand TIME: Available Now

For any organization managing a call center, cost is naturally an important consideration. On-premise call centers systems require hardware, carrier service, contractors, and more for each office. Add in new domestic or international offices, and the costs and complexity increase exponentially.

That’s why it’s so important your IT department look at both the short- and long-term financial implications of any communications system you’re considering. How can you contain costs while still positioning your business for future growth?

Chris Leong, Senior Product Marketing Manager at RingCentral; and Jessica Smith, Senior Product Manager at InContact, will compare the cost benefits of cloud versus on-premise call center systems. In this webinar, we will discuss the following considerations required for a holistic call center total cost of ownership analysis:

  • Cost to deploy along with upgrades and adds/changes
  • IT requirements and impact on bottom line
  • Capex vs opex financials
  • True cost of customer loyalty

Save your seat at this event today.