Find out how to boost satisfaction levels for both customers and agents by implementing the right tools and technology in your call center. RingCentral’s call center solution, delivers powerful, multichannel capabilities that let customers decide how they want to engage with you while the comprehensive feature set enables agents to resolve issues faster and more effectively – and increase customer loyalty.
Kerrick Werrell, an experienced solutions engineer, will walk you through a 30-minute product demo of RingCentral Contact Center covering both the perspective of users and administrators.
- General overview, including real time agent and supervisor consoles, as well as reporting
- Agent interactions – including agent scheduling and skill-based routing of calls, emails, and chats
- Supervisor real-time dashboards, reports and agent management systems
- And more!
WHO SHOULD ATTEND:
Any IT executive responsible for Call Center Infrastructure including implementation, applications, and networking Any executive with partial or full responsibility for contact/call center operations – including day-to-day management, staffing, training, and metrics oversight.
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