Your Resource Center to the New Interface
The RingCentral phone system has been reimagined with an improved interface and innovative features. As an administrator, you'll experience a more intuitive, streamlined interface and enjoy simpler, quicker tab navigation with your account. Refer to the videos, links, and webinars located on this page as a support resource for everything you need to know to successfully manage your system.
Videos and User Guide
Watch these videos and refer to the Administrator guide to learn more about the new features and interface navigation best practices.
Resources for your Employees
To support their RingCentral experience, your employees can refer to this user resource page: ringcentral.com/userresources
Attend a Webinar
Please attend one of our webinars where you'll get an in-depth tour of our new interface. Click here to register
Questions?
Please refer to our support portal for more information: success.ringcentral.com
Here are some answers to some common questions.
- How do I stop having to press "1" to accept a call Learn more »
- How do I preview my faxes? Where are my messages? Learn more »
- How do I reinstall the softphone? Learn more »
- How do I add forwarding numbers? Learn more »
- How do I reset a password? Learn more »
- How do I assign phones? Learn more »
Release Notes
We've made some improvements along the way. Click here for Release Notes.
Important Changes to your Account Settings
In order to make room for the new interface and to boost efficiency, some infrequently used features have been simplified. Please review in order to ensure your system is prepared for the update. Below are a few to be aware of. Click here for a complete list.
Incoming Call Settings are now per User
Incoming Call Settings are now set on a per user basis, rather than for individual forwarding numbers. This includes Call Identifier Numbers and Connect Prompts.
In the old RingCentral user interface, the Incoming Call information (Advanced Call Forwarding option) can be found at each forwarding number's settings. With the new RingCentral user interface, it is simplified by making accessible at the extension level. Learn more>
Digital Line Assignment has changed
In the new interface, digital lines will always follow the user's answering rules. For a desktop phone device to ring, it will need to be added to the user's answering rule. Digital lines already assigned to "Ring Device" will continue to work after the upgrade. Learn more>
New Limits for Forwarding Numbers per User
User Forwarding number limits have been set to 4 external numbers. Customers could store up to 10 forwarding numbers and use them in their answering rules. In the new interface, forwarding sequences can have only 4 external numbers in their forwarding sequence. There can be any number of internal phone devices stored in forwarding sequences. Learn more>
New limits for User's Custom Greetings
User Custom Greetings have been simplified to store only one custom greeting per prompt or music greeting. Only one custom greeting per prompt or music greeting is stored. Users that had more than one custom greeting will have the ability to download those greetings after the upgrade. Learn how to download custom greetings>
Mailbox Storage Settings have changed
The system will automatically replace the oldest message with a new message when the mailbox is full (200 messages - voice and fax). So that customers never miss a new message, there is no option to stop accepting messages when the mailbox is full.
If you would like to save your messages, please download them. Learn how to download messages>
User forwarding options
The option to distribute calls in “Sequential in Rotating Order” has been simplified to “In fixed order” or “Simultaneous” for user extensions. Learn more>