Your Resource Center to the New Interface

The RingCentral phone system has been reimagined with an improved interface and innovative features. As an administrator, you'll experience a more intuitive, streamlined interface and enjoy simpler, quicker tab navigation with your account. Refer to the videos, links, and webinars located on this page as a support resource for everything you need to know to successfully manage your system.

Videos and User Guide

Watch these videos and refer to the Administrator guide to learn more about the new features and interface navigation best practices.

Intro to New Interface

Details on the New Interface

Administrator guide

Resources for your Employees

To support their RingCentral experience, your employees can refer to this user resource page: ringcentral.com/userresources

Attend a Webinar

Please attend one of our webinars where you'll get an in-depth tour of our new interface. Click here to register

Questions?

Please refer to our support portal for more information: success.ringcentral.com

Here are some answers to some common questions.

Release Notes

We've made some improvements along the way. Click here for Release Notes.

Important Changes to your Account Settings

In order to make room for the new interface and to boost efficiency, some infrequently used features have been simplified. Please review in order to ensure your system is prepared for the update. Below are a few to be aware of. Click here for a complete list.

Incoming Call Settings are now per User

Incoming Call Settings are now set on a per user basis, rather than for individual forwarding numbers. This includes Call Identifier Numbers and Connect Prompts.

In the old RingCentral user interface, the Incoming Call information (Advanced Call Forwarding option) can be found at each forwarding number's settings. With the new RingCentral user interface, it is simplified by making accessible at the extension level. Learn more>

Digital Line Assignment has changed

In the new interface, digital lines will always follow the user's answering rules. For a desktop phone device to ring, it will need to be added to the user's answering rule. Digital lines already assigned to "Ring Device" will continue to work after the upgrade. Learn more>

New Limits for Forwarding Numbers per User

User Forwarding number limits have been set to 4 external numbers. Customers could store up to 10 forwarding numbers and use them in their answering rules. In the new interface, forwarding sequences can have only 4 external numbers in their forwarding sequence. There can be any number of internal phone devices stored in forwarding sequences. Learn more>

New limits for User's Custom Greetings

User Custom Greetings have been simplified to store only one custom greeting per prompt or music greeting. Only one custom greeting per prompt or music greeting is stored. Users that had more than one custom greeting will have the ability to download those greetings after the upgrade. Learn how to download custom greetings>

Mailbox Storage Settings have changed

The system will automatically replace the oldest message with a new message when the mailbox is full (200 messages - voice and fax). So that customers never miss a new message, there is no option to stop accepting messages when the mailbox is full.

If you would like to save your messages, please download them. Learn how to download messages>

User forwarding options

The option to distribute calls in “Sequential in Rotating Order” has been simplified to “In fixed order” or “Simultaneous” for user extensions. Learn more>