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Today’s customers manage their personal and now professional lives from the palm of their hands. But many companies still force their customers onto outdated engagement paths. As organizations increasingly turn to artificial intelligence (AI), they are improving the customer experience by learning more about them and anticipating their needs.
Join this webinar with Robin Gareiss, President and Founder of Nemertes Research, to learn five ways to improve CX that leverage AI
1) Add more integrated channels to provide contextual and convenient interactions along the entire customer journey
2) Drive customers to self-service options
3) Develop a 360-degree view of customers
4) Revamp the agent experience
5) Implement technology to deliver personalized customer interactions
Robin Gareiss
President and Founder
Nemertes Research
Max Ball
Director Product Marketing
RingCentral