Traditional 1-800 numbers are no longer enough as customers have come to expect more modern, digital interactions when they need help. Social media, messaging apps, and other digital tools are becoming vital for companies that want to use customer service as their competitive advantage. But what do these changes mean for the day-to-day workings of customer service teams?
In this webinar you’ll hear from key industry experts about:
- Creating a proactive digital strategy
- Determining which channels will work for your organization
- Setting up a plan to deflect interactions to digital channels
- Insights on how digital customer interactions work to provide better experience on those channels
Author & Speaker