The world has evolved and so have the preferences of contact center agents. They proved they can be as productive at home as they are in the office, but what they are truly looking for is flexibility. Special attention to agents’ needs is more important than ever in creating a highly motivated and high performing hybrid contact center team.

Join RingCentral to discuss:

  • Ways to increase agent engagement and ownership
  • How to monitor agent performance without being intrusive
  • How to capture insights on agent engagements and help personalize coaching for each agent regardless of location

Featured speaker

Speaker Name
Adélaïde Pastré
Product Marketing Team Leader, RingCentral Engage Digital
RingCentral