Join us for RingCentral’s CX Book Club Event. During this webinar, we will be featuring Annette Franz’s new book, Built to Win. Franz outlines 10 key principles to building a customer centric culture -- which begins with a people-centric culture. 2022 is the Year of the Agent ~ does your culture and company values enable your agents along with the rest of the organization to provide a customer-centric experience? During this hour webinar, you will learn:

  • The difference between customer focused and customer centric
  • The 10 key principles to building a customer centric culture that drives value for your organization
  • Why “employees more first”?

Featured speakers

Speaker Name
Shep Hyken
Chief Amazement Officer
Shepard Presentations
Speaker Name
Annette Franz
Author of Built to Win and Founder and CEO
Journey, Inc
Speaker Name
Joanna Palmer
CX Client Principal, Contact Center
RingCentral