The role and function of the contact center is being redefined and extended in all directions as a universal connection between customers and companies. Not only must the customer experience be omnichannel, the contact center must be robustly connected to every resource they'll need to fulfill every customer request.

Find out why many organizations are re-defining and re-distributing their contact centers, and what you need to get started/support it.

Featured speakers

Speaker Name
Gayathri Krishnamurthy
AVP CX Product Marketing
RingCentral
Speaker Name
Howard Cohen
Senior Resultant
The TechChannel Partners’ Results Group