Have you deployed a new
connected contact center?
Not so long ago, the contact center was synonymous with voice calls.
But a new breed of consumer now wants to connect with your company
over the channels of their choice: voice, chat, email, text, and even
social. The internet, mobile devices, and the availability of information
anywhere has also made these consumers accustomed to instant
gratification. Faced with long hold times or poorly informed agents,
they will quickly abandon a sale—or even your brand.
Download this white paper to learn why you should already be
deploying the new connected contact center. Based on an integrated
cloud business communications platform, it seamlessly connects
customers with your agents through multiple integrated channels.
It also instantly connects agents with cloud-based and backend
stores of knowledge. The result is faster call resolution and greater