In a 2015 Forrester customer service survey to more than 7,000 adults in the United States, 77% stated their top priority is to have companies value their time. Optimizing your contact center to support customer expectations has an invaluable impact on satisfaction and loyalty.
The white paper “Contact Centers Must Go Digital or Die” illustrates:
RingCentral Office is a cloud-based business phone. It combines advanced call management, reliable phone and fax service, conferencing, mobile apps for iOS and Android™, and full-featured IP phones that arrive pre-configured and ready to use. It’s that simple—for all your office locations.
“A traditional PBX solution is designed for many people in one location. Our business needed an enterprise-class solution for staff over several locations. It would be a disaster if we didn’t have a reliable phone solution like RingCentral.”
Steve Collins, General Manager,
“The best thing about the telephone system is that it’s so easy to use. I don’t need to have an IT team looking after it—each individual employee can simply log onto their own RingCentral account and configure their own phone to suit them.”
Tony Deveney, Franchisee,
Martin & Co (Rotherham & Chesterfield)