How digital, multichannel contact centers improve customer satisfaction

How digital, multichannel
contact centers improve
customer satisfaction

In a 2015 Forrester customer service survey to more than 7,000 adults in the United States, 77% stated their top priority is to have companies value their time. Optimizing your contact center to support customer expectations has an invaluable impact on satisfaction and loyalty.

The white paper “Contact Centers Must Go Digital or Die” illustrates:

  • How to deploy digital channels to match your customers’ communications preferences
  • Why you need multichannel features and training for your contact center staff
  • Ways to integrate and maximize self-service channels, such as web chat
  • Best practices for efficient escalations and staff training
  • How to leverage data and real-time reporting to optimize customer support

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What is RingCentral Office ?

RingCentral Office is a cloud-based business phone. It combines advanced call management, reliable phone and fax service, conferencing, mobile apps for iOS and Android™, and full-featured IP phones that arrive pre-configured and ready to use. It’s that simple—for all your office locations.

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Customer insights

“A traditional PBX solution is designed for many people in one location. Our business needed an enterprise-class solution for staff over several locations. It would be a disaster if we didn’t have a reliable phone solution like RingCentral.”

Steve Collins, General Manager,
Fargo Systems

“The best thing about the telephone system is that it’s so easy to use. I don’t need to have an IT team looking after it—each individual employee can simply log onto their own RingCentral account and configure their own phone to suit them.”

Tony Deveney, Franchisee,
Martin & Co (Rotherham & Chesterfield)

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