As we look to the future of contact centers, it’s undeniable that AI will play a pivotal role in the satisfaction of both customers and agents. From chatbots, to interactions routing, to automating routine tasks, AI can drive so many improved experiences. But today’s chatbot experiences can often be frustrating and tiresome, much like IVR systems of the past.

So, how do we make a chatbot experience enjoyable and appropriate? When does a chat go to your agent? How do you use AI to find the right agent? How will it find the right agent? When it goes to your agent, how can bots provide your agents with meaningful suggestions and data? What back-end processes can be automated? In this webinar you’ll hear from key industry experts about:

  • How AI can help you sort through large amounts of data
  • Where and when you should utilize AI in your contact center
  • How you can create a seamless bot-to-human interaction for both the customer and the agent

Featured speakers

Speaker Name
Dan Miller
Analyst, Author, and Founder
of Opus Research
Speaker Name
Derek Top
Sr. Analyst and Research Director
Opus Research
Speaker Name
Joanna Palmer
Director Product Marketing,
Contact Center
RingCentral