
RingCentral at Customer Contact Week 2023
Las Vegas, Nevada
Powering intelligent connected experiences
We’ll share how you can unlock larger business value from emerging technologies to not only drive great customer experiences but also deliver the cost savings that are critical in today’s economy.
Join us for our customer case study speaking session, live demos, or meet 1:1 with our product experts.
Deliver the experience your customers want while optimizing your costs
Connect customers through newer
digital and self-serve options
Make it easy for your customers by deploying the right mix of digital channels, intelligent chatbots, virtual agents, and AI-driven routing for an effortless, personalized experience while balancing costs.
Empower agents with real-time
coaching and smart scheduling
Leverage AI to assist, coach, and guide agents in the moment to improve FCR and reduce AHT. Utilize AI in your workforce forecasting to see utilization immediately improve.
Get agile with deeper customer
and operational insights
Analyze all customer interactions across all channels by leveraging AI at scale to better understand customer behavior, increase customer satisfaction, and reduce churn.
Serve customers
as one unified team
Drive great CX by enabling agents to solve issues by collaborating with SMEs beyond the contact center, seamlessly transferring calls between branch and office, and delivering real-time CX alerts to anyone.
Meet 1:1 with a RingCentral Product Expert
Deliver value from your Contact Center investments and quantify the potential ROI of your CX transformation.
Book your 1:1 chat with a RingCentral Product Expert and learn more about RingCentral’s innovative solutions to help run and grow your business.

Agenda
Are you curious about achieving high accuracy with voice bots, improving CSAT through AI self-service, and securing long-term ROI from AI solutions? Look no further! Join us as we delve into the remarkable story of Purolator, a leading integrated freight, package, and logistics provider that transformed their service operations with AI to achieve extraordinary results.
This session will examine Purolator's well-crafted strategy, which integrated full-stack cloud omnichannel CCaaS, UCaaS, and CPaaS, incorporated AI at every stage, and invested in workforce engagement and digital channels. And you won't want to miss the unique discussion featuring both their IT and Operations leaders sharing their challenges, journey, and invaluable lessons from this inspiring CX transformation.
- Discover the potential of AI in enhancing voice bot accuracy and customer satisfaction.
- Understand the impact of AI-driven self-service solutions on CSAT and long-term ROI.
- Explore the strategic integration of CCaaS, UCaaS, and CPaaS for optimized service operations.
- Learn from Purolator's unique CX transformation experience, covering challenges, successes, and lessons learned.
Agenda
Don’t miss our customer case study speaking session at Customer Contact Week.
WEDNESDAY, JUNE 21ST
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SPEAKERS
THURSDAY, JUNE 22ND
Transforming CX with AI: Insights from Purolator's Journey and Best Practices for Your Business
Are you curious about achieving high accuracy with voice bots, improving CSAT through AI self-service, and securing long-term ROI from AI solutions? Look no further! Join us as we delve into the remarkable story of Purolator, a leading integrated freight, package, and logistics provider that transformed their service operations with AI to achieve extraordinary results.
This session will examine Purolator's well-crafted strategy, which integrated full-stack cloud omnichannel CCaaS, UCaaS, and CPaaS, incorporated AI at every stage, and invested in workforce engagement and digital channels. And you won't want to miss the unique discussion featuring both their IT and Operations leaders sharing their challenges, journey, and invaluable lessons from this inspiring CX transformation.
- Discover the potential of AI in enhancing voice bot accuracy and customer satisfaction.
- Understand the impact of AI-driven self-service solutions on CSAT and long-term ROI.
- Explore the strategic integration of CCaaS, UCaaS, and CPaaS for optimized service operations.
- Learn from Purolator's unique CX transformation experience, covering challenges, successes, and lessons learned.
SPEAKERS
THURSDAY, JUNE 22ND
Are you curious about achieving high accuracy with voice bots, improving CSAT through AI self-service, and securing long-term ROI from AI solutions? Look no further! Join us as we delve into the remarkable story of Purolator, a leading integrated freight, package, and logistics provider that transformed their service operations with AI to achieve extraordinary results.
This session will examine Purolator's well-crafted strategy, which integrated full-stack cloud omnichannel CCaaS, UCaaS, and CPaaS, incorporated AI at every stage, and invested in workforce engagement and digital channels. And you won't want to miss the unique discussion featuring both their IT and Operations leaders sharing their challenges, journey, and invaluable lessons from this inspiring CX transformation.
- Discover the potential of AI in enhancing voice bot accuracy and customer satisfaction.
- Understand the impact of AI-driven self-service solutions on CSAT and long-term ROI.
- Explore the strategic integration of CCaaS, UCaaS, and CPaaS for optimized service operations.
- Learn from Purolator's unique CX transformation experience, covering challenges, successes, and lessons learned.
SPEAKERS
11:00 AM
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SPEAKERS
11:00 AM
Lorem ipsum dolor sit, amet consectetur adipisicing elit. Alias accusamus sint vero debitis autem labore ut similique cum vel quasi fugit, harum consequuntur nostrum quam tenetur quo iusto magni fuga!
SPEAKERS
9:00 AM
Lorem ipsum dolor sit amet consectetur adipisicing elit. Quaerat ipsa molestiae sint repellendus deserunt, inventore repudiandae blanditiis vero, dicta numquam doloribus perferendis animi laborum explicabo. Commodi nobis ea a sapiente.
SPEAKERS
10:00 AM
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SPEAKERS
11:00 AM
Lorem ipsum dolor sit, amet consectetur adipisicing elit. Alias accusamus sint vero debitis autem labore ut similique cum vel quasi fugit, harum consequuntur nostrum quam tenetur quo iusto magni fuga!
SPEAKERS
11:00 AM
Lorem ipsum dolor sit, amet consectetur adipisicing elit. Alias accusamus sint vero debitis autem labore ut similique cum vel quasi fugit, harum consequuntur nostrum quam tenetur quo iusto magni fuga!
SPEAKERS
11:00 AM
Lorem ipsum dolor sit, amet consectetur adipisicing elit. Alias accusamus sint vero debitis autem labore ut similique cum vel quasi fugit, harum consequuntur nostrum quam tenetur quo iusto magni fuga!
SPEAKERS
9:00 AM
Lorem ipsum dolor sit amet consectetur adipisicing elit. Quaerat ipsa molestiae sint repellendus deserunt, inventore repudiandae blanditiis vero, dicta numquam doloribus perferendis animi laborum explicabo. Commodi nobis ea a sapiente.
SPEAKERS
10:00 AM
Lorem ipsum dolor sit amet consectetur, adipisicing elit. Nisi, voluptas? Debitis blanditiis fugit, eius dicta fugiat dolore nulla aperiam esse neque quasi laudantium iure accusantium deserunt praesentium consequuntur officia officiis.
SPEAKERS
11:00 AM
Lorem ipsum dolor sit, amet consectetur adipisicing elit. Alias accusamus sint vero debitis autem labore ut similique cum vel quasi fugit, harum consequuntur nostrum quam tenetur quo iusto magni fuga!
SPEAKERS
11:00 AM
Lorem ipsum dolor sit, amet consectetur adipisicing elit. Alias accusamus sint vero debitis autem labore ut similique cum vel quasi fugit, harum consequuntur nostrum quam tenetur quo iusto magni fuga!
SPEAKERS
11:00 AM
Lorem ipsum dolor sit, amet consectetur adipisicing elit. Alias accusamus sint vero debitis autem labore ut similique cum vel quasi fugit, harum consequuntur nostrum quam tenetur quo iusto magni fuga!
SPEAKERS
Speakers
Resources
TechRadar Best CCaaS,2022 & 2023
TechRadar ranks CCaaS providers with hosted or native-built services in the cloud. These providers have strong uptime records, quicker deployment cycles, and are easier to integrate with third-party software than hybrid legacy systems. RingCentral was ranked #1 among leading CCaaS players for:
- Comprehensive features
- Easy to use
- Omnichannel routing
- Many integration options
- Full telecoms solution

Event information
June 19-22, 2023
The event will be held at CAESARS FORUM,
Las Vegas, NV