RingCentral at Customer Contact Week 2023

Use promo code CCWLV_SPONSOR for 20% off an end user pass

June 19–22, 2023 | Booth #216
Las Vegas, Nevada

Powering intelligent connected experiences

Discover how RingCentral helps businesses of all sizes unlock intelligent, connected experiences by combining the world's most advanced CCaaS and UCaaS platform with AI powered self-service, agent optimization, and advanced analytics.

We’ll share how you can unlock larger business value from emerging technologies to not only drive great customer experiences but also deliver the cost savings that are critical in today’s economy.

Join us for our customer case study speaking session, live demos, or meet 1:1 with our product experts.

Deliver the experience your customers want while optimizing your costs

Delight customers and agents with effortless experiences.

Connect customers through newer
digital and self-serve options

Make it easy for your customers by deploying the right mix of digital channels, intelligent chatbots, virtual agents, and AI-driven routing for an effortless, personalized experience while balancing costs.

Empower agents with real-time
coaching and smart scheduling

Leverage AI to assist, coach, and guide agents in the moment to improve FCR and reduce AHT. Utilize AI in your workforce forecasting to see utilization immediately improve.

Get agile with deeper customer
and operational insights

Analyze all customer interactions across all channels by leveraging AI at scale to better understand customer behavior, increase customer satisfaction, and reduce churn.

Serve customers
as one unified team

Drive great CX by enabling agents to solve issues by collaborating with SMEs beyond the contact center, seamlessly transferring calls between branch and office, and delivering real-time CX alerts to anyone.

Agenda

Don’t miss our customer case study speaking session at Customer Contact Week.

WEDNESDAY, JUNE 21ST

THURSDAY, JUNE 22ND

Transforming CX with AI: Insights from Purolator's Journey and Best Practices for Your Business

Are you curious about achieving high accuracy with voice bots, improving CSAT through AI self-service, and securing long-term ROI from AI solutions? Look no further! Join us as we delve into the remarkable story of Purolator, a leading integrated freight, package, and logistics provider that transformed their service operations with AI to achieve extraordinary results.

This session will examine Purolator's well-crafted strategy, which integrated full-stack cloud omnichannel CCaaS, UCaaS, and CPaaS, incorporated AI at every stage, and invested in workforce engagement and digital channels. And you won't want to miss the unique discussion featuring both their IT and Operations leaders sharing their challenges, journey, and invaluable lessons from this inspiring CX transformation.

Discover the potential of AI in enhancing voice bot accuracy and customer satisfaction.
Understand the impact of AI-driven self-service solutions on CSAT and long-term ROI.
Explore the strategic integration of CCaaS, UCaaS, and CPaaS for optimized service operations.
Learn from Purolator's unique CX transformation experience, covering challenges, successes, and lessons learned.

THURSDAY, JUNE 22ND

Discover the potential of AI in enhancing voice bot accuracy and customer satisfaction.
Understand the impact of AI-driven self-service solutions on CSAT and long-term ROI.
Explore the strategic integration of CCaaS, UCaaS, and CPaaS for optimized service operations.
Learn from Purolator's unique CX transformation experience, covering challenges, successes, and lessons learned.

11:00 AM

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