Digital. Omnichannel. Artificial Intelligence. Workforce Engagement. These are just a few of the buzzwords and phrases that have dominated the Contact Center market. In response, many businesses have jumped into them headfirst to maximize their customer experiences. But without a clear CX strategy, it is easy to invest in the wrong areas and see limited success.

Join us for a Fireside Chat as experts from CCW and RingCentral discuss:

  • What customers really think about Digital
  • How to effectively use AI for customer service
  • Where you should focus your CX investments to maximize ROI

Featured speakers

Speaker Name
Brooke Lynch
Senior Analyst
CCW
Speaker Name
Andy Watson
Product Marketing Manager, CX
RingCentral
Speaker Name
Josh Varela
Enterprise Director Contact Center
RingCentral