Join industry analyst Sheila McGee-Smith as she shares some of her recent research with companies that take full advantage of the power of integrated cloud contact center and unified communications solutions.
Learn how companies are using the cloud to transform customer relationships in ways that disrupt their industries. During this webinar you will hear:
- How companies make their employees more available to their customers and more accountable for their time, setting a new standard for customer engagement
- Why providing omni-channel customer engagement can increase customer satisfaction by meeting customers on their channel of choice
- The real-world impacts of integrated UC/CC cloud services have made for companies – delivering better service from both the formal contact center and the local branch