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Consumers today expect to be able to interact with companies whenever and however they choose. That's why it's so critical for businesses to offer customers support across the full range of available digital channels. In this conversation with customer experience expert and author, Shep Hyken, we'll discuss:

  • What is omni-digital and its role in the “Convenience Revolution”
  • Best practices and insights for building amazing customer experiences
  • How global brands are implementing digital engagement strategies

Shep Hyken
Shepard Presentations,
Customer Service & Experience Expert

Julien Rio
Engage Marketing

Bob Fernekees
CRM Magazine,