The early stages of COVID were sudden and traumatic for Contact Centers around the world. But as customers and businesses alike were coping with and generally accepting of short term disruptions, that was then, and this is now – almost one year later.
Customer expectations have rebounded, agent absenteeism is back to normal levels, and everyone is still at home — during work and after. The weather is cold and forbidding, the sun sets earlier every night, and the sense of isolation is higher than ever.
What’s a contact center manager to do? Join John Monreal Senior Director of Contact Center at Ent & Allergy and Max Ball, Director of Product Marketing at RingCentral as they discuss practical and straightforward ways to battle COVID fatigue in the contact center including:
- Informal gatherings and conversations that make a difference to agents
- The right way for managers to engage employees to build a stronger sense of belonging
- Gamification to bring some action and fun to your team