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The sudden and painful transition brought on by the Coronavirus has left many Contact Centers with awkward, hard to manage systems that leave them wishing they could be back in the office soon. That wish may not come true for a very long time, and the companies who accept and adapt to a Work From Home model will find many advantages. Work from Home allows new opportunities to make agents happier and more productive, to provide better service for their customers, and even to build a new and stronger sense of team.

Join us to learn how to take advantage of this disruption to make customer service a significant differentiator for your organization today and for years to come.

Max Ball
Director, Product Marketing, Contact Center

Joanna Palmer
CX Client Principal for Contact Centers

Bob Fernekees
CRM Magazine