Higher Education is transforming quickly not only from a technology perspective but at its core. Digital transformation has been a topic in higher education for years and with COVID-19 the transformation was overnight. However, COVID-19 has not changed the focus on the student and the need for improved ways to recruit, retain, and ensure their success. Creating an environment that caters to these needs will be a pivotal event that will strategically enable institutions to not only respond but set the pace for the future of the higher education experience.
Universities are thinking about first touch resolution to improve student experience and outreach.
Automated bot responses through multi-channel communication streams can reduce the friction of connecting the institution and the student.
Expanding capabilities through integrations and automation can ensure seamless communications throughout departments from admissions and academics to endowment.
VP Public Sector and Education