RingCentral at Gartner IT Symposium 2023

Use code PS31EDC to receive AU$625 off your registration.
11–13 Sept 2023 | Booth #507
Gold Coast Convention and Exhibition
Centre, Gold Coast, Australia
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January 29 - February 03 | Online
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Get the most out of
your symposium

Discover how RingCentral empowers businesses to unify infrastructure and win back time, resources and budget. From industry solutions to intelligent customer experiences, engage in mind-blowing demos of Al business communications, conversation intelligence, and contact centre. See why 400k IT teams and 5 million users maximise ROl on RingCentral.

Things you'll learn:

  • How to augment customer, citizen and patient experiences
  • How to drive productivity with conversation intelligence
  • The art of the possible for IT automation, efficiency, and ROl
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Maximise value for spend with RingCentral

Unify employees and customers with secure Al-powered communication
solutions from the leaders in cloud communications.

Unify employee and customer
tools to maximize ROI

The only vendor providing market-leading unified communications
and market leading customer solutions on one bill.

Complete your
Microsoft Teams experience

Supercharge your Teams app with advanced calling, fax
and contact centre natively integrated.

5 years of delivering
unmatched reliability

We proudly walk the talk when it comes to reliability,
clocking 5 years of delivering on our SLA commitments.

Industry-leading AI
conversation intelligence

Embedded across our suite and specially designed solutions
for sales and customer support teams.





Meet 1:1 with a RingCentral
product expert

Book your 1:1 chat with a RingCentral product expert and learn
more about RingCentral’s innovative solutions to help run and
grow your business.
Schedule now
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Agenda
Stop by booth #507 to see how RingCentral can innovate your business.
We’ll take you through demos in real-time with our onsite RingCentral experts.
Be sure to catch the RingCentral speaking sessions. See details below!

Date: 11 Sept 2023
Time: 12:00–12:30 AEST

CIOs emerged as organisational superheroes post-pandemic, changing the way we do business through digital transformation. Today, they face a new set of villains and challenges. Luckily for CIOs, they have a new power to add - AI. In this session, we will examine how pervasive AI will be to your industry, and explore how you can transform unified communications, contact centre and beyond while also maximising your value and increasing ROI.

SPEAKERS
Amir Hameed SVP, Worldwide Solution Sales & Engineering, RingCentral
Simon Hibbert RingCentral Customer and General Manager, IT, My Chemist/Chemist Warehouse Group

Date: 12 Sept 2023
Time: 12:55–13:15 AEST

Explore the potential of AI & large language models (LLMs) in business communications & how they revolutionise the way we interact with customers & employees. We will discuss the latest in AI to enhance productivity, remove remedial tasks, & elevate customer experience. We will also cover the challenges & considerations in implementing AI in the enterprise, including AI in decision making, data protection and privacy, & compliance. By the end of the workshop you will have an understanding of what AI can do for enterprise communications, what to do before implementing it, and how to use it to drive ROI.

SPEAKERS
Keith Renison Sr. Product Marketing Manager, Analytics and AI, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

Date: 13 Sept 2023
Time: 12:30–13:15 AEST

While many organisations have adopted Microsoft Teams to facilitate internal collaboration, a missing link is using Teams to connect with external partners, customers and suppliers. This session will delve into the benefits of enabling voice and contact centre solutions inside Microsoft Teams, including improved call handling capabilities, advanced analytics, and delightful customer experiences. Attendees will learn how to harness the power of integrated telephony and CX to complete Microsoft Teams' and unlock new opportunities for collaboration and business success.

SPEAKERS
Steven Jurisic Contact Centre and Unified Communications Solutions Engineer, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

11:00 AM

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SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

11:00 AM

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SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

9:00 AM

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SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

10:00 AM

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SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

11:00 AM

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SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

11:00 AM

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SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

11:00 AM

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SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

9:00 AM

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SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

10:00 AM

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SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

11:00 AM

Lorem ipsum dolor sit, amet consectetur adipisicing elit. Alias accusamus sint vero debitis autem labore ut similique cum vel quasi fugit, harum consequuntur nostrum quam tenetur quo iusto magni fuga!

SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

11:00 AM

Lorem ipsum dolor sit, amet consectetur adipisicing elit. Alias accusamus sint vero debitis autem labore ut similique cum vel quasi fugit, harum consequuntur nostrum quam tenetur quo iusto magni fuga!

SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral

11:00 AM

Lorem ipsum dolor sit, amet consectetur adipisicing elit. Alias accusamus sint vero debitis autem labore ut similique cum vel quasi fugit, harum consequuntur nostrum quam tenetur quo iusto magni fuga!

SPEAKERS
Jerome Cual Manager, RingCentral
Dominic Cazenas Web Developer 2, RingCentral
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Speakers

Amir Hameed

Amir Hameed

SVP, Worldwide Solution Sales
& Engineering at RingCentral

Amir Hameed is a professional engineer with over 25 years of unified communications and contact centre domain expertise in presales leadership roles in companies including Avaya, Sonus, Nortel Networks and 8x8. As the current Senior Vice President, Worldwide Solution Sales and Engineering at RingCentral, Amir and his organisation support the digital transformation strategies of customers of all segments worldwide as they migrate their business communications to the Cloud. Amir resides with his family in Toronto, Canada.

Steven Jurisic

Steven Jurisic

Contact Centre and Unified
Communications Solutions Engineer
at RingCentral

Steve Jurisic is a Customer Experience Solutions Engineer at RingCentral. He has over 30 years of experience in the unified communications and contact centre industry with roles in companies such as Avaya and Fujitsu. In his role at RingCentral, Steve taps into his experience enhancing collaboration and streamlining customer experiences to bring fresh, innovative ideas to organisations that are looking to start their digital transformation journey.

Keith Renison

Keith Renison

Senior Product Marketing Manager,
Analytics and Al at RingCentral

Keith Renison is a Senior Product Marketing Manager at RingCentral. As a former solutions architect, he loves to share his passion for how machine learning, Al, and visual analytics help people make better business decisions and get more value from their UCaaS platform. He holds a Bachelor Degree in Business Management and Organisational Leadership from George Fox University.

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Steven Jurisic

Steven Jurisic

Contact Centre and Unified
Communications Solutions Engineer
at RingCentral

Keith Renison

Keith Renison

Senior Product Marketing Manager,
Analytics and Al at RingCentral

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Amir Hameed

Amir Hameed

SVP, Worldwide Solution Sales
& Engineering at RingCentral

Speakers

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Speakers

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Jerome Cual

Manager, RingCentral

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Dominic Cazenas

Web Developer 2, RingCentral

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John Eric Valera

Web Developer, RingCentral

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Resources

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BLOG

What is RingCentral

Remote and hybrid agent playbook

EBOOKS & GUIDES

Remote and hybrid Agent playbook.

Train

CUSTOMER STORY

Australian company Journey Beyond delivers unrivalled CX

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Sponsors

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TOP TIER SPONSORS

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SECOND TIER SPONSORS

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8 years in a row
A 2022 Gartner UCaaS Magic Quadrant Leader

Review Gartner’s 2022 report for an in-depth and impartial analysis of today's leading Cloud Unified Communications providers.

January 29 – February 03

10:00am – 10:30am

August hall

420 Mason St, San Francisco, CA 94102, United States

This graphic was published by Garter, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from RingCentral, Inc.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Garter research publications consist of the opinions of Garter's® research organization and should not be construed as statements of fact. Gartner® disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Garner, Magic Quadrant for Unified Communications as a Service, Worldwide. Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth, 28 November 2022. Gartner and Magic Quadrant are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and are used herein with permission. All rights reserved.

The GARTNER PEER INSIGHTS CUSTOMERS' CHOICE badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights Customers' Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates. Garner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Garner or its affiliates.

Gartner (November 2022)

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August Hall

January 29 - February 03

420 Mason St, San Francisco,
CA 94102, United States

[email protected]

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