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Contact centers of the past are limiting when you consider the new ways and channels upon which customers communicate. Outdated customer engagement models tend to silo information and communication channels, requiring agents to toggle between apps in order to service customers appropriately and effectively. By adopting technology that modern, scalable, and easy-to-use, you can facilitate collaboration across your entire business to deliver more personalized, effortless customer experiences. Hear from one of RingCentral’s visionary customers as they describe how they used the latest customer centric technology to:

  • Meet their customers wherever they are online
  • Improve agent efficiency to drive increased revenue
  • Reduce operational costs

Fabrice Della Mea
Director, Product Marketing

Darryl Hoover
Direct Travel