RingCentral: Voice, Video, Team Messaging, Contact Centers

Harness the Power of the
RingCentral Connect Platform

For decades, business communication was synonymous with the analog voice call. While phone calls are still critical for building relationships, they have now become just one of the major components in a mix of multiple modes of business communications that includes email, text, chat, video conferencing, online meetings, mobile apps, and more. And in addition to the traditional desk phone, today’s knowledge workers favor new mobile devices as well as softphones on computers. How people work has also changed, as workflows are increasingly organized around cloud-based business applications—from CRM to HRM to ERP.

Previously, reliance on legacy PBX systems left huge gaps between these different devices, modes of communication, and business systems. This white paper describes how an enterprise-class cloud communications platform finally makes it possible to build bridges and unify business communications with business applications. RingCentral has opened this platform to customers, partners, and independent developers, making it easy to create custom cloud integrations.

This white paper describes how this new platform offers:

  • Rich collaboration tools, such as web and HD video meetings
  • Intuitive remote management that eliminates the need for staff with PBX know-how
  • Support for mobile workers and multiple locations
  • The ability to track texts and other communications for compliance purposes and capture metadata to gain actionable insights
  • Integrations with leading cloud business applications such as Google, Salesforce®, Zendesk®, and Dropbox
  • Extensive SDK and open APIs that enable developers to easily customize RingCentral cloud services

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What is RingCentral Office?

RingCentral Office® is a cloud-based business phone. It combines advanced call management, reliable phone and fax service, conferencing, a mobile app for iOS® and Android™, and full-featured IP phones that arrive pre-configured and ready to use. It’s that simple—for all your office locations.

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Customer insights

“A traditional PBX solution is designed for many people in one location. Our business needed an enterprise-class solution for staff over several locations. It would be a disaster if we didn’t have a reliable phone solution like RingCentral.”

Steve Collins, General Manager,
Fargo Systems



“The best thing about the telephone system is that it’s so easy to use. I don’t need to have an IT team looking after it—each individual employee can simply log onto their own RingCentral account and configure their own phone to suit them.”

Tony Deveney, Franchisee,
Martin & Co (Rotherham & Chesterfield)

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