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RingCentral + Remote Work Demo

Work from home has never been easier. Join us in our Demo to learn how to communicate and get projects done without everyone being in the same room.

Live Demo: RingCentral Contact Center

Join our 30 minute live demo of our Collaborative Contact Center to see how you can deliver a customer experience that makes lasting impressions and gets the service and sales results you’ve been looking for and more.

Retail Research Findings: 2020 Connected Shopper and Employee Communications Report

Join us for an inspiring discussion on how unified communications, collaboration and engagement are empowering employees and engaging shoppers in this era of digital transformation.

Building Trust in the Cloud

Understand the 4 key considerations for securing the digital workplace. Learn how moving to a cloud communications solution alleviates typical network operations concerns and helps organizations be better prepared to handle data and security threats.

Avoiding the Pitfalls in Enabling Remote Agents

The sudden transition to working from home has hit the contact center particularly hard. Watch as executives discuss how they tackled the issue of transitioning agents to work remotely while providing customers with the level of support they've come to expect.

Riding the Innovation Wave: Top 2020 Unified Communications Trends

2020 is a year of uncertainty. But one thing is certain; the way we work has changed forever. Business Communication preferences and practices have had to change overnight to adapt for the new normal.

Canadian Perspectives: Enabling employees to work remote

IT executives from Ontario Health Digital Services and CanadaDirect share the obstacles, strategies, and best practices they discovered when they had to quickly transition employees to work from home.

Sports IT executives share inside tips on remote work

Even major sports franchises had to quickly pivot to remote work once the pandemic hit. See what businesses can learn from the top IT executives with the Detroit Pistons, Charlotte Hornets, and Minnesota Vikings.

Future of Education: K-12 Online Learning

How to maintain quality of education for K-12 students while transitioning to online learning.

Shedding COVID Compromises as Work From Home Becomes the Norm

Working from home has become the new norm and providing business continuity across your customer service organization is crucial to your bottom line. If your contact center is not prepared with the right tools, processes, and agent support to work from home, you may be putting your company's revenue at risk.

CX OUTBOUND: Don’t just follow your customer’s journey. Lead it.

Selling is a two-way conversation, not separate outbound and sales calls with inbound support interactions. Outbound communications enable businesses to win customers over beyond a simple sales or collections call. Register to learn how outbound tools can be used to generate leads, upsell, cross-sell, complete market research, fundraise and more--just by proactively engaging customers.

Privacy By Design - Principals in Communications

When it comes to business communications, privacy means more than allowing opt out and it means more than having a privacy program. While those are important aspects of privacy, there are bigger matters, such as why privacy matters and how traditional privacy matters relate to modern technology, that need to be understood.

Suggested Webinars

Telehealth Solutions: Supporting Increased Virtual Care Demand

Telehealth is a critical tool for all providers to address care coordination surge and expand access to virtual care, but what is required to make a telehealth program successful? Join us for a focused webinar in which we review how video, telephony and mobile health tools can be utilized to implement a comprehensive telehealth program. Learn what key use cases must be considered for providers to optimize their telehealth utilization objectives and goals.

Excelling in the Experience Economy

As companies build out their Systems of Experience™, CIOs and technology executives must ensure these systems are hyper-personalized for customers and employees and tailor them to address changing behaviors and expectations. Companies that fail to make this pivot will lose out.

Enabling Employees for Remote Work What does it really take?

Remote work has quickly gone from a trend to a necessity, and the speed of this shift has placed both companies and employees in a challenging position. Join the executives on the front lines as they share their advice, strategies, and real-world experience.

Service from Home without Missing a Beat

Best practices for a work at home customer agent model

Messaging Apps - Ready to talk to a billion customers?

Messaging apps help people manage their personal and professional lives from the palm of their hand, and they let companies meet those customers wherever they are online. Most organizations, however, are challenged to aggregate and analyze communications from every digital channel to give agents real-time information they need.

Video Meetings: All you need to work from anywhere

How to drive productivity, engagement, and customer success using video meetings.

Accelerate Business Growth with Multi-modal Cloud Collaboration

Frost & Sullivan research shows that businesses are moving their communications and collaboration solutions to the cloud as they pursue growth opportunities in an increasingly competitive global economy.

Future of Education: Higher Education Online Learning

Higher Education is transforming quickly not only from a technology perspective but at its core. Digital transformation has been a topic in higher education for years and with COVID-19 the transformation was overnight.

What does it take to enable employees to work from home?

The abrupt shift to work from home (WFH) has placed both companies and employees in a challenging position. Join this panel of executives from the SouthEast region as they share their advice, strategies, and real-world experience on how they are dealing with the transition to remote work.

Why Businesses Need a Unified Employee and Customer Engagement Strategy

In this webinar, Constellation Research analyst, Nicole France, will share how a seamless, unified customer and employee engagement strategy is the key to turning the challenge of choice into a win for both parties.

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