The rules for customer and employee engagement have changed. You face so many challenges today. It’s a balancing act that includes:

  • Elevating customer experiences
  • Empowering agents and supervisors
  • Gaining actionable, operational insights

We’re always thinking about what our customers need today and what they will need years from now. Based on what we’re hearing, there’s a need for features that make customer experience frictionless, agent and supervisor work simpler, and operational activities efficient.

What are the latest RingCentral Contact Centre™ features to help you address these challenges head-on?

Join Aurelie and Remi for a conversation about RingCentral Contact Centre latest innovations like the bot builder insights to improve self-service journeys, new actions for studio to provide consistent routing and integrations for digital channels and attribute routing to ensure that each interaction will quickly be handled by the most capable agent.

Tune in to see live demos of the new features and to take part in a Q&A.

Featured speakers

Speaker Name
Aurelie Daniel
Product Marketing Manager, Contact Centre
Speaker Name
Rémi Bauby
Senior Solutions Engineer - Engage Digital