Join us for our speaking sessions during
ICMI Contact Center Expo 2020!


I Can’t Measure No Satisfaction

Session type: Solutions Spotlight

Session date: Tuesday, October 13

Session time: 12:45 p.m.–1:15 p.m. PT




Joanna Palmer

CX Client Principal, Contact Center
RingCentral

 


Max Ball

Director of Product Marketing, Contact Center
RingCentral


Customer Engagement 2020 Style

Session type: Tech Talk

Session date: Tuesday, October 13

Session time: 2:30 p.m.–2:45 p.m. PT




Joanna Palmer

CX Client Principal, Contact Center
RingCentral

 


Max Ball

Director of Product Marketing, Contact Center
RingCentral

 


Jeff Harling

AVP Global Web & Self Service
RingCentral

Connect with our contact center solution experts

Come by our virtual booth every day from 7:30 a.m.–3:30 p.m. PT to live chat with us, book a meeting (available three days before the show!), check out our demos on omnichannel flexibility, and download our remote agent resources!

Win a YETI Hopper BackFlip 24 backpack cooler
with Passport to Prizes!

Stop by the Passport to Prizes virtual booth at the expo and select RingCentral to enter to win our prize, the YETI Hopper BackFlip 24 backpack cooler. The winner will be selected at the end of the conference, so don’t forget to enter before the event is over!

Yeti Hopper BackFlip

Take a deeper dive

Provide immediate, helpful service for customers every time. Check out some of our contact center resources.

 Long hold times are killing your customer experience

Long hold times are killing your customer experience

 Checklist: Managing work-from-home contact center agents

Checklist: Managing work-from-home contact center agents

 Contact Center 2.0: Today's solutions for tomorrow's customers

Contact Center 2.0: Today's solutions for tomorrow's customers

 The remote agent playbook

The remote agent playbook