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40 minutes

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How can agents stay productive while working remotely?
Remote work has quickly gone from a trend to a necessity, and the speed of this shift has hit the contact center particularly hard. How can you provide your customers with the same level of support they've come to expect, regardless of what is happening at the office or around the world?

Hear from the executives who have been there—as they share their advice, strategies, and real-world experience on:

  • How work-from-home can be the best solution for customer service
  • Keys for success for a work-at-home agent model
  • How technology allows agents to provide 5-star service, even while remote

Elaine Lauritzen
Managing Director
Delivery Engineering
Brigham Young University

Rachel Lane
Contact Center
Teleperformance USA

Josh Varela
Contact Center Solutions

Jason Cenamor
and CPO