40 minutes
How can agents stay productive while working remotely?
Remote work has quickly gone from a trend to a necessity, and the speed of this shift has hit the contact center particularly hard. How can you provide your customers with the same level of support they've come to expect, regardless of what is happening at the office or around the world?
Hear from the executives who have been there—as they share their advice, strategies, and real-world experience on:
Elaine Lauritzen
Managing Director
Delivery Engineering
Brigham Young University
Rachel Lane
Contact Center
Manager
Teleperformance USA
Josh Varela
Director
Contact Center Solutions
RingCentral
Jason Cenamor
Moderator
and CPO
SINC USA