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40 minutes

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Many contact centers are now distributed with most agents working remote—while dealing with an 800% year-over-year increase in calls. This new work-from-home model brings new challenges as well as the opportunity to make customer service a significant differentiator for your organization. Discover how RingCentral customers were able to move their agents home in as quickly as 48 hours, with no adverse impact on their customer experience.

Learn from this expert panel as they discuss:

  • Practical considerations as work-from-home becomes permanent
  • Tactics for operationalizing around bots and digital channels
  • The importance of redefining your agents’ roles
  • Best practices for keeping your team connected

Brian Cantor
Principal Analyst,
Customer Mgmt Practice

John Monreal
Sr. Director, Contact
Center & Purchasing
ENT & Allergy

Max Ball
Director, Contact Center
Product Marketing