2021 UK Events Calendar

Create the Future of Work

If 2020 was the year businesses adapted to the new world of work and survived, 2021 will be the year of considering what needs to happen to ensure companies thrive in the long term.

At the start of the year, phrases like ‘hybrid working’ became part of the conversation as organisations envisioned what the future of working could look like for employees in the UK – and what this could mean for the customer experience.

Join us for topical and insightful conversations that will help you support your employees and customers during a time where we are all still adjusting to the new normal.

[Event Name 01]

Discover the latest trends and tech shaping the future of call and contact centres. Our educational programme features expert seminars, panel debates and live demos.

IN PARTNERSHIP WITH:
ROAR B2B

[Event Name 02]

Harness tech and empower agents to deliver seamless, omnichannel customer journeys and experiences – a brand-led conference and networking event.

IN PARTNERSHIP WITH:
Global Insight Conferences

[Event Name 03]

CCA Global is an organisation that collaborates with its members to provide news and insights on CX. Be part of the debate on what's in store for the future of customer service at the summer convention.


IN PARTNERSHIP WITH:
CCA

Global CIO Institute

The CIO Institute invites IT leaders to discuss the biggest challenges they face today. Join us for the Midlands edition of this event.

IN PARTNERSHIP WITH:
GBI

CCW Europe

CCW Europe provides insights on growing customer management challenges and opportunities for the European market. Join us for the September edition of this event.

IN PARTNERSHIP WITH:
IQPC

Global CIO Institute

The CIO Institute invites IT leaders to discuss the biggest challenges they face today. Join us for the Midlands edition of this event.

IN PARTNERSHIP WITH:
GBI

UCX & DTX Expo

Join industry experts as they showcase the latest unified communications and collaboration technologies. Featuring exclusive insight from leading, global brands.

IN PARTNERSHIP WITH:
Imago Tech Media

Retail Week Live

Retail Week Live is a global retail festival that connects, inspires and challenges the retail ecosystem to create efficient and purposeful businesses to succeed in an ever-changing world.

IN PARTNERSHIP WITH:
Ascential 

Global CIO Institute

The CIO Institute invites IT leaders to discuss the biggest challenges they face today. Join us for the southern edition of this event.

IN PARTNERSHIP WITH:
GBI

Gartner IT Symposium

Guiding CIOs and IT executives to accelerate digital business - 2021 is the time to build on your momentum to enhance customer engagement, generate new revenue and serve customers and citizens.

IN PARTNERSHIP WITH:
Gartner

Public Sector Enterprise ICT

The UK’s leading gathering of public sector ICT, technology and govtech decision makers from all areas of government and public sector organisations.

IN PARTNERSHIP WITH:
Whitehall Media

CCW Europe

CCW Europe provides insights on growing customer management challenges and opportunities for the European market. Join us for the November edition of this event. 

IN PARTNERSHIP WITH:
IQPC

[Event 13 Title]

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus dignissim ac lectus vitae dignissim. Donec interdum vel justo eu elementum. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Donec pretium scelerisque iaculis. Aliquam vitae fermentum.

IN PARTNERSHIP WITH:
PARTNERNAME

[Event 14 Title]

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus dignissim ac lectus vitae dignissim. Donec interdum vel justo eu elementum. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Donec pretium scelerisque iaculis. Aliquam vitae fermentum.

IN PARTNERSHIP WITH:
PARTNERNAME

[Event 15 Title]

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus dignissim ac lectus vitae dignissim. Donec interdum vel justo eu elementum. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Donec pretium scelerisque iaculis. Aliquam vitae fermentum.

IN PARTNERSHIP WITH:
PARTNERNAME

RingCentral App: Message, Video, Phone

(60 min) Learn how to simplify your workday through streamlined collaboration and communication. Start conversations, share documents, post links, start meetings, and create teams in one central location--all without sending a single email.

Engage Digital: Overview of User Management for Administrators

(60 minutes) Administrators will become familiar with the requirements to configure agents so they can effectively respond to customer messages. You will gain an understanding of how to set up and manage roles, agent permissions, and source identities. Also, learn how to assign agents to teams and categories for improved organization and reporting.

RingCentral Office: Basics for Mobile Workers

Be a road warrior by maximizing your skills with the suite of RingCentral applications for your mobile and laptop. Stay connected using extension settings on the go, optimizing call settings, other tools for you to effectively communicate if you are in the office or not.

RingCentral Integrations: What is RingCentral for Microsoft?

Join us live as we explore each way RingCentral integrates with Microsoft. We'll be taking attendees through a day in the life of a typical Microsoft user and showing how RingCentral integrates into their favorite Microsoft applications like Teams, Office 365, Dynamics 365, and Skype for Business to help streamline productivity.

Why You Need a Personalized Customer Experience

Today’s customers demand frictionless, personalized, on-demand experiences from their favorite brands and services. To gain a competitive advantage, companies must embed the customer focus into their products and processes.

RingCentral Contact Center: Studio Basics

Get an introduction to building Scripts using Contact Center Studio.

RingCentral for Legal: Improving Client Experience in the Digital Age

(60 min) Welcome to Ring Central Solutions! Learn How to Improve Client Experience and Transform Billing to Increase Your Legal Firm’s Bottom Line

RingCentral Office: End User Basics for Front Office Staff

(60 min) This webinar focuses on the unique responsibilities of the front office staff. Whether it's routing calls within the office or helping an executive, this course empowers front office staff, who often serve as the communication hub within the office.

How to Increase First Contact Resolution

(45 min.) Gain experience in building custom reports templates. We will be walking through the creation of sample custom reports that can help you understand metrics of your contact center.

Connect to Your Conference Room from Anywhere

RingCentral Rooms let’s remote employees feel a part of a conference room at the click of a button. Watch this webinar to learn how to build collaborative conference rooms that seamlessly connect people to the room from wherever they are in the world.

RingCentral Contact Center: Feature Release Overview

Join us to review what's coming in our Q3 2020 feature release for RingCentral Contact Center!

RingCentral Office® Priority Support

RingCentral Office Priority Support addresses technical and operational needs of our customers who have deployed 250 or less digital lines. This program provides enhanced services beyond our standard unified communications support. It prioritizes customer cases directly to our skilled Tier-2 level of support allowing customers to benefit from faster response times. Watch this webinar to learn more about the benefits and features of this program.

RingCentral Video: Recent Updates

This webinar will highlight recent updates to RingCentral Video. RingCentral Video offers integrated video conferencing, screen sharing, and messaging for teams big and small. The updates bring improvements to RingCentral Video from both the RingCentral App on desktop and mobile.

Live Demo: Enterprise Attendant Console for RingCentral with Bridge Communications

(30 min) Join us for a look at the Bridge Operator Console for RingCentral. Bridge Communications, the leader in Attendant Consoles for UC, will share how their solutions are continuing to advance enterprise capabilities in Unified Communications.

What's New? RingCentral for Salesforce

Join RingCentral and Andy Kung, Director of Product Management at Salesforce as we take a deep dive into the RingCentral for Salesforce integration. Learn about new features such as High Velocity Sales (HVS), integration use cases, and what’s coming next. Have the opportunity to ask questions and empower your Salesforce system with RingCentral communications capabilities to create a more collaborative CRM experience.

RingCentral Office: Webinar Basics

This webinar is great for those that are using RingCentral Meetings today and want to expand their reach to larger audiences. Learn how to schedule and host your own one-to-many RingCentral Webinars.

RingCentral Office: End User Basics

Overview: (45 mins) This introductory webinar is designed to provide an overview on how to get started using RingCentral. Attendees will learn to customize settings, perform basic operations like call forwarding, enabling and checking voicemail, and hosting audio or video conferences in the RingCentral solution.

RingCentral Contact Center: How Calling Works

What are the steps to setting up a new employee? What is the Agent Leg? Why do my agents need both a phone and an agent at the same time? Join us in this webinar to learn the details of how employees are set up and how the calling system works in Contact Center.

RingCentral Office: Introduction to Reporting and Analytics

This webinar reviews how to build reports to create performance monitoring strategies to improve user productivity, diagnose call quality issues, and track call volumes. This webinar is specifically designed to teach administrators, analysts, and operations managers a basic understanding of how to utilize the analytics portal.

RingCentral Office: Admin Basics

Overview: (60 min) This webinar is for administrators who use the RingCentral Admin Portal to manage their RingCentral phone system. Learn how to navigate the Admin portal and locate key functionality that you will need to manage your RingCentral system.

Introducing Engage Voice

In this webinar, Ame Rushing and Max Ball will review the features of this offering and provide a demo to show the power and flexibility of the system.

RingCentral Contact Center: Adjusting Call Routing

Want to understand how calls move through your Contact Center? Join us as we cover how call routing works and how to make adjustments.

How to Backup Your Communications Data: RingCentral Archiver?

Join our team as we take a deep dive into RingCentral Archiver and RingCentral for Smarsh. First learn how you can use RingCentral Archiver with any external storage such as Google Drive, Box, Dropbox, Smarsh, and SFTP. Then, we’ll take you through how the RingCentral for Smarsh integration empowers firms and businesses that have compliance, open record requests, and other requirements to search and audit RingCentral app and SMS data safely and securely.

RingCentral Meetings: Video Conference Basics

(45 min) It’s time to make the transition to RingCentral Meetings. Learn how to host, schedule, and join a video or screen share meeting using RingCentral Meetings for both desktop and mobile.

Hosting Meetings with RingCentral Rooms

(45 min) A webinar for administrators managing their system through the RingCentral Admin Portal. Learn how to troubleshoot 10 common requests including, but not limited to, calls going straight to voicemail, who answered on a virtual extension, removing an employee who is no longer with the company, and many more.

RingCentral Office: Troubleshooting for Helpdesk Agents

(60 min) A webinar for administrators managing their system through the RingCentral Admin Portal. Learn how to troubleshoot common requests including, but not limited to, calls going straight to voicemail, removing an employee who is no longer with the company, and many more.

RingCentral Contact Center: Agent Troubleshooting

Do some of your agents have problems while using the Contact Center agent? Join us for tips and tricks to troubleshoot and resolve issues.

RingCentral Meetings: Enhancing your Audio and Video Quality

(60 min) Join us to learn tips, tricks, and suggested tools to enhance the quality of your audio and video in a RingCentral Meeting.

Getting Started: Reporting on Quality of Service

(60 min) This webinar will introduce attendees to the Quality of Service report. The session will cover proactively monitoring the phone system, tips for submitting a ticket for support, and much more.

RingCentral Office: Adding and Managing Users

Join this session to learn tips and best practices around adding users, managing users, and removing users from your RingCentral account.

[email protected]: Call Queues vs Ring Groups

(30 min) Join us for a session that explains the differences between call queues and ring groups. The benefits of each option will also be covered, so you will walk away with the knowledge to choose what will work best for you.

RingCentral for Microsoft Dynamics in the Financial Services Industry

Learn how to best use the RingCentral for Microsoft Dynamics integration in your financial services based organization in this product focused webinar.

Getting Started: RingCentral Phone App

(45 min) In this webinar you will learn about key functionality including how to access call logs and messages, and, of course, how to send and receive calls, faxes, and text messages from both the RingCentral for Desktop and the RingCentral Mobile applications.

Tips and Tricks: Faxing with RingCentral

(30 min) This webinar is for users interested in getting the most out of RingCentral's faxing capabilities. Join us to learn about the different fax options, such as faxing from our applications and email.

Best Practices: Effectively Train Your RingCentral End Users

(45 min) Training drives adoption. The RingCentral University team will share resources and tips on how to bring your new end users up to speed. Topics include tips when training End Users on RingCentral Meetings and the Desktop Application.

Getting Started: RingCentral Webinar

(45 min) Introducing a new training webinar for those that are using RingCentral Meetings today and want to expand their reach to larger audiences. Learn how to schedule and host your own one-to-many RingCentral Webinar.

Tutorial: Integrating RingCentral Webinar™ and Marketo

(10 min) RingCentral Integration with Marketo will allow you to generate Marketo leads from participants that joined a RingCentral Webinar. It will also allow you to push information captured on Marketo to a RingCentral Webinar. Watch now to Learn how to successfully integrate RingCentral Webinar™ and Marketo.

[Event 59 Title]

[Event 59 Description]

Register your interest

*Please select a webinar