The evolution of customer contact in a rapidly changing consumer environment
Register attendance
Privacy Notice
During unprecedented times, contact centres have become the beating heart of customer engagement strategies. The Future of the Contact Centre virtual conference will focus on the profound changes in the world of customer contact, highlighting the evolving technologies and processes in an uncertain business environment.
Presented live and exclusively from the studio, tune in virtually as we air inspiring case studies, panel discussions, and interviews with industry leaders. When you log off, you will have all you need to deliver successful strategies for the future.
The trusty phone line has been tested this year. With the rise in customer support requests, companies using telephone lines as their primary support channels are looking to add modern ways of communicating with customers.
The pandemic outcomes include agents working remotely and the rapid need to handle a lot of interactions with fewer resources. How can customer service organisations meet that demand while keeping costs reasonable? Can tools like call deflection help?
This talk offers practical advice on how to meet or even exceed customer expectations under current circumstances by adopting the right technology strategy.