Join us for RingCentral’s CX Book Club Event. During this webinar, we will be featuring Dan Gingiss’s book, The Experience Maker.

Dan’s book is a must read (it was named a top business book of 2021 by Forbes.) Customer Experience was the number one priority for tech spending investments in 2023. It’s no surprise. Competition is tough these days — competing on price or product doesn’t work as well anymore. How can companies stand out and increase their revenue in a constantly evolving marketplace? Enhancing customer experience and focusing not only on customer acquisition but equally, if not more importantly, is retaining your existing customers. Create remarkable experiences that your customers will want to talk about with their friends, family and social media followers.


How do you create remarkable experiences for your customers? We will discuss:

  • Implementing the WISE & WISER methodology
  • Eliminating pain points & friction
  • Designing the Right Digital Experience
  • Adapting to changing trends in the contact center

Featured speakers

Speaker Name
Shep Hyken
Customer Service & Experience Expert
Shephard Presentations
Speaker Name
Joanna Palmer
CX Client Principal, Contact Center
RingCentral
Speaker Name
Dan Gingess
Author, The Experience Maker and Winning at Social Customer Care
The Experience Maker