From Contact Center to Customer Experience Center
Digital technologies have triggered a change in how people communicate with each other and which companies they do business with. As the world continues to change, businesses must transform how they reach their customers, connect with their teams, and manage their workforce.
Customers now demand more from customer service agents—41% of customers will stop using a product or service after a sub-optimal contact center experience. It’s time to discover the art of the possible. Let's close the chapter on Contact Center 1.0 and make customer engagement experiential, intuitive, and collaborative.
Join us while we discuss:
Customer Service &
SVP Ops & Tech
CX Client Principal
Director, Product Marketing