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40 minutes

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From Contact Center to Customer Experience Center

Digital technologies have triggered a change in how people communicate with each other and which companies they do business with. As the world continues to change, businesses must transform how they reach their customers, connect with their teams, and manage their workforce.

Customers now demand more from customer service agents—41% of customers will stop using a product or service after a sub-optimal contact center experience. It’s time to discover the art of the possible. Let's close the chapter on Contact Center 1.0 and make customer engagement experiential, intuitive, and collaborative. 

Join us while we discuss:

  • How work-from-home creates an opportunity to reimagine your contact center
  • How employee experience impacts the customer experience
  • Reframing the contact center as a customer experience center
  • Recommendations for 2021 and beyond

Shep Hyken
Customer Service &
Experience Expert
Shepard Presentations

Scott Schoenherr
SVP Ops & Tech
Healthcare Claims

Joanna Palmer
CX Client Principal
Contact Center

Max Ball
Director, Product Marketing
Contact Center