North Italia   |   February 12   |   Irvine, CA

In today’s digital age, people expect companies to provide highly personalized service based on near-instant access to their customer profile, purchase history, and other information. Learn how to better navigate this new world by joining us for lunch. We’ll explore the latest customer experience trends, including:

• The next wave of C2B messaging from Apple, Facebook, Google, and others
• Advances in proactive outbound customer engagement
• New approaches to customer service and first-contact resolution

Discover how to make customer engagement experiential, intuitive, and collaborative in your organization.

Don't want to drive? We are providing Uber vouchers for up to $25 each way to get you to and from the restaurant!