Join our webinar to learn how to couple RSI Shadow Agent with RingCentral MVP™ to attain call center functionality at a fraction of the cost of call center licenses.

Popular functions such as custom DND states, auxiliary codes, agent/queue status, and wrap mode can be set by agents and or overwritten by authorized managers. Discover how to tag calls with disposition or incident codes for better understanding of customer interaction. Shadow Agent also introduces forced account codes to restrict outbound calls in professional environments that require client codes attached to their calls.

Shadow Agent tightly integrates with Shadow All-In-One Analytics for enterprise reporting, billing integration, and real-time dashboarding.

Featured speakers

Rito Salomone
Rito Salomone
President and CEO
Resource Software International Ltd. (RSI)
Avery Conforti
Avery Conforti
App Gallery GTM Manager
RingCentral