High agent attrition has always imposed significant costs on contact center operations. But did the pandemic and Great Resignation make things worse? What is driving this post-pandemic attrition - compensation, benefits, work flexibility, or something else? What tools do customer experience leaders need in order to improve agent retention? To answer these questions, we commissioned a survey with Benchmark Portal to get insights from hundreds of contact centers—we’d love to share the results with you.

Join us for this informative webinar and we'll send you a free copy of our 2022 Agent Experience Trends Report.

Register Now to attend the webinar Uncovering the Top Agent Experience Trends of 2022.

Speakers:

  • Bruce Belfiore, CEO and Senior Research Executive, Benchmark Portal
  • Andy Watson, Product Marketing Manager, CX, RingCentral
  • Josh Varela, Enterprise Director Contact Center, RingCentral

Featured speakers

Speaker Name
Bruce Belfiore
CEO and Senior Research Executive
Benchmark Portal
Speaker Name
Andy Watson
Product Marketing Manager, CX
RingCentral
Speaker Name
Josh Varela
Enterprise Director Contact Center
RingCentral