Call and Contact
Centre Expo 2022
Bytes & RingCentral Solution Expert
22–23 November 2022
Call & Contact Centre Expo 2022 showcases the latest and most effective technologies,
strategies, and advancements to call and contact centre professionals. From those in IT
to general management to HR to marketing and operations, discover the latest trends shaping
the future of call and contact centres.
Join RingCentral for a demo, expert seminars and panel debates, meet 1:1, and learn about our app
integration with software leader, Bytes.
RingCentral elevates the customer experience — on any channel, anywhere, with anyone.
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Chuck Emmette
AVP, Professional Services (intro)
Mike Stowe
Sr. Manager, Developer Product Marketing
Description a consectetur elementum. Phasellus massa erat, rutrum ut fringilla id, tincidunt et neque. Donec quis ipsum sit amet dolor egestas sagittis vel lacinia orci. Donec non volutpat augue, non tempus nisl. Cras ultricies sagittis quam, nec semper felis posuere sit amet.
Chuck Emmette
AVP, Professional Services (intro)
Mike Stowe
Sr. Manager, Developer Product Marketing
Description a consectetur elementum. Phasellus massa erat, rutrum ut fringilla id, tincidunt et neque. Donec quis ipsum sit amet dolor egestas sagittis vel lacinia orci. Donec non volutpat augue, non tempus nisl. Cras ultricies sagittis quam, nec semper felis posuere sit amet.
Chuck Emmette
AVP, Professional Services (intro)
Mike Stowe
Sr. Manager, Developer Product Marketing
Description a consectetur elementum. Phasellus massa erat, rutrum ut fringilla id, tincidunt et neque. Donec quis ipsum sit amet dolor egestas sagittis vel lacinia orci. Donec non volutpat augue, non tempus nisl. Cras ultricies sagittis quam, nec semper felis posuere sit amet.
Chuck Emmette
AVP, Professional Services (intro)
Mike Stowe
Sr. Manager, Developer Product Marketing
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Chuck Emmette
AVP, Professional Services (intro)
Mike Stowe
Sr. Manager, Developer Product Marketing
[Update]
[Update]
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[Update]
What’s New at RingCentral for Developers
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Chuck Emmette
AVP, Professional Services (intro)
Mike Stowe
Sr. Manager, Developer Product Marketing
Description a consectetur elementum. Phasellus massa erat, rutrum ut fringilla id, tincidunt et neque. Donec quis ipsum sit amet dolor egestas sagittis vel lacinia orci. Donec non volutpat augue, non tempus nisl. Cras ultricies sagittis quam, nec semper felis posuere sit amet.
Chuck Emmette
AVP, Professional Services (intro)
Mike Stowe
Sr. Manager, Developer Product Marketing
Description a consectetur elementum. Phasellus massa erat, rutrum ut fringilla id, tincidunt et neque. Donec quis ipsum sit amet dolor egestas sagittis vel lacinia orci. Donec non volutpat augue, non tempus nisl. Cras ultricies sagittis quam, nec semper felis posuere sit amet.
Chuck Emmette
AVP, Professional Services (intro)
Mike Stowe
Sr. Manager, Developer Product Marketing
Description a consectetur elementum. Phasellus massa erat, rutrum ut fringilla id, tincidunt et neque. Donec quis ipsum sit amet dolor egestas sagittis vel lacinia orci. Donec non volutpat augue, non tempus nisl. Cras ultricies sagittis quam, nec semper felis posuere sit amet.
Chuck Emmette
AVP, Professional Services (intro)
Mike Stowe
Sr. Manager, Developer Product Marketing
[Update]
[Update]
Stop by our booth to see how RingCentral can innovate your business. We’ll take you through a demo in real-time with our onsite RingCentral experts.
With Amir Hameed, SVP, WW Solutions Sales & Engineering
This session will explore case study deployments from (Customer A) as well as show how CIOs can seize the moment and achieve superhero status within their organisations. It will also look at what's next on the horizon for the future of communications and collaboration, and share lessons learned in overcoming challenges and tough decisions to drive for a best-in-class hybrid experience.
Stop by our booth to see how RingCentral can innovate your business. We’ll take you through a demo in real-time with our onsite RingCentral experts.
Stop by our booth to see how RingCentral can innovate your business. We’ll take you through a demo in real-time with our onsite RingCentral experts.
with Ashish Seth, VP Product Management, RingCentral
This session examines how siloed UCaaS and CCaaS platforms can’t address the needs of organizations looking to develop truly effective hybrid work environments, and explores how tightly integrated UCaaS and CCaaS can help enterprises improve employee engagement and collaboration which can lead to more effective agent interactions and better customer outcomes.
Stop by our booth to see how RingCentral can innovate your business. We’ll take you through a demo in real-time with our onsite RingCentral experts.
Amir Hameed is a professional engineer with over 25 years of Unified Communications and Contact Centre domain expertise in presales leadership roles in companies including Avaya, Sonus, Nortel Networks and 8x8. As the current Vice President, Worldwide Solution Sales and Engineering at RingCentral, Amir and his organisation support the digital transformation strategies of customers of all segments worldwide as they migrate their business communications to the Cloud. Amir resides with his family in Toronto, Canada.
Ashish Seth is the Vice President of Product Management at RingCentral. His expertise spans CCaaS, CRM Systems, Collaboration tools, Social Media, and online communities. Before RingCentral, Ashish has held leadership roles in Product Management, Consulting, and Engineering at large public companies such as Lifesize, NICE Systems, KPMG Consulting, Oracle, and startups. His career journey includes his own entrepreneurial venture - CloudSquads, Inc. - that helped enterprises build online customer communities.
Michael Stowe is a professional, Zend Certified Engineer with over 10 years experience building applications for law enforcement, the medical field, nonprofits, and numerous industrial companies. Over the last several years he has been focused on APIs and ways to improve industry standards and efficiency. He now works for RingCentral, a company on the leading edge of cloud communications.
![[Update] First Last Name](https://go.ringcentral.com/rs/075-DTB-715/images/speaker-1-small-170x170.png)
Stop by booth #915 to see how RingCentral can innovate your business. We’ll take you through a demo in real-time with our onsite RingCentral experts.
Room: Southern Hemisphere III
While video, A.I., and automation have been in the limelight during the pandemic, hybrid work and video meeting fatigue are making workers and organizations look to telephony and SMS to play major roles in the future of work. A recent RingCentral study revealed that most employees prefer voice calls for business. In fact, they feel that using voice communications keeps them more connected to each other. In this session, we will look at telephony and how developments such as omnipresent and intelligent voice, sentiment analysis, and conversational AI hold promise to bring even greater value to phone-based interaction.
Steve Zachok,
VP Product Management,
RingCentral
David Bartos,
Senior Manager Telecommunications,
Ryder Systems
Room: ITXpo Stage 1, Atlantic Hall
with an Integrated and Open Platform Communications Solution
This session will explore opportunities to integrate workflows and bring together your prefered communications platform with leading cloud solutions such as Salesforce, G Suite, Office 365 or Teams. Finally, it will explore how your open platform solution can help your team get the most out of today's AI offerings and unlock benefits across various lines of business.
Mike Stowe
Director of Product Marketing
RingCentral
Customers only - with Execs (STK Orlando - Disney Springs)
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Chuck Emmette
AVP, Professional Services (intro)
Mike Stowe
Sr. Manager, Developer Product Marketing
Room: Northern Hemisphere C
This session will explore case study deployments from our customers as well as show how CIOs can seize the moment and achieve superhero status within their organizations. It will also look at what's next on the horizon for the future of communications and collaboration, and share lessons learned in overcoming challenges and tough decisions to drive for a best-in-class hybrid experience.
Amir Hameed,
SVP, WW Solutions Sales & Engineering
RingCentral
Rohit Navani,
EVP & Chief Operating Officer,
Akumin
Stop by booth #915 to see how RingCentral can innovate your business. We’ll take you through a demo in real-time with our onsite RingCentral experts.
Room: Swan Ballroom 6
This session examines how siloed UCaaS and CCaaS platforms can’t address the needs of organizations looking to develop truly effective hybrid work environments, and explores how tightly integrated UCaaS and CCaaS can help enterprises improve employee engagement and collaboration which can lead to more effective agent interactions and better customer outcomes.
Gayathri Krishnamurthy,
AVP Product Marketing,
RingCentral
Eric Brosius,
VP Technology Services,
SunRiver Health
[Update]
[Update]
[Update]
Stop by booth #915 to see how RingCentral can innovate your business. We’ll take you through a demo in real-time with our onsite RingCentral experts.
Dinner and Drinks followed by fireworks at Living Seas and UK Lochside within Epcot hosted by RingCentral. Invitation only.
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Chuck Emmette
AVP, Professional Services (intro)
Mike Stowe
Sr. Manager, Developer Product Marketing
Description a consectetur elementum. Phasellus massa erat, rutrum ut fringilla id, tincidunt et neque. Donec quis ipsum sit amet dolor egestas sagittis vel lacinia orci. Donec non volutpat augue, non tempus nisl. Cras ultricies sagittis quam, nec semper felis posuere sit amet.
Chuck Emmette
AVP, Professional Services (intro)
Mike Stowe
Sr. Manager, Developer Product Marketing
[Update]
[Update]
Stop by booth #915 to see how RingCentral can innovate your business. We’ll take you through a demo in real-time with our onsite RingCentral experts.
Dinner and Drinks followed by fireworks at Living Seas and UK Lochside within Epcot hosted by RingCentral. Invitation only.
Description a consectetur elementum. Phasellus massa erat, rutrum ut fringilla id, tincidunt et neque. Donec quis ipsum sit amet dolor egestas sagittis vel lacinia orci. Donec non volutpat augue, non tempus nisl. Cras ultricies sagittis quam, nec semper felis posuere sit amet.
Chuck Emmette
AVP, Professional Services (intro)
Mike Stowe
Sr. Manager, Developer Product Marketing
Description a consectetur elementum. Phasellus massa erat, rutrum ut fringilla id, tincidunt et neque. Donec quis ipsum sit amet dolor egestas sagittis vel lacinia orci. Donec non volutpat augue, non tempus nisl. Cras ultricies sagittis quam, nec semper felis posuere sit amet.
Chuck Emmette
AVP, Professional Services (intro)
Mike Stowe
Sr. Manager, Developer Product Marketing
[Update]
[Update]
Contact Centre Manager, Costa Express
Event overview
With hybrid workforces and deskless workers, there are so many new expectations and new solutions to learn about. No matter where you are with your business communications strategy, UCX Manchester will give you ideas to inform your next steps.
As a thank you for chatting with us, you’ll then be entered into our prize draw to win a TaylorMade Golf Bag!
The event will be held at the International Barcelona Convention Centre in Barcelona, Spain
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s® research organization and should not be construed as statements of fact. Gartner® disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, 18 October 2021, Rafael Benitez, Megan Fernandez, Daniel O'Connell, Christopher Trueman, Pankil Sheth. Gartner and Magic Quadrant are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and are used herein with permission. All rights reserved.
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The event will be held at the International Barcelona Convention Centre in Barcelona, Spain
expert
You’ll then be entered into our prize draw to win a TaylorMade Golf Bag as a thank-you for chatting with us!*
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