The future is now for contact centers. The personalization of the customer experience, incorporating digital tools, and AI are all pivotal to your success. But with so many changing aspects, how do you create an easy plan for change? During this 3-part webinar series, we'll help you create an easy plan to move to the future. What's included:
Contact center evolution: The future is now
Better together: Marrying multiple channels in the contact center
Contact centers advance: AI and automation across channels
Today, people expect every interaction—even ones online—to be customized and personal. If customers aren’t walking away from an interaction with your business feeling satisfied, then your contact center isn’t working. That means it’s time for an evolution to a practical, data-driven approach to customer engagement.
Your organization already has a wealth of information available that you can use to proactively have meaningful and logical interactions with your customers. But how do you sift through and surface the right information in the right moment to make a difference for your customers?
In this webinar, you’ll hear from key industry leaders about:
- The future of contact center, and why it’s vital to your entire organization’s success
- How your contact center can become a secret strategic partner for all aspects of your business
- Why personalization is so important
Traditional 1-800 numbers are no longer enough as customers have come to expect more modern, digital interactions when they need help. Social media, messaging apps, and other digital tools are becoming vital for companies that want to use customer service as their competitive advantage. But what do these changes mean for the day-to-day workings of customer service teams?
In this webinar, you’ll hear from key industry experts about:
- Creating a proactive digital strategy
- Determining which channels will work for your organization
- Setting up a plan to deflect interactions to digital channels
- Insights on how digital customer interactions work to provide better experiences on those channels
As we look to the future of contact centers, it’s undeniable that AI will play a pivotal role in the satisfaction of both customers and agents. From chatbots, to interactions routing, to automating routine tasks, AI can drive so many improved experiences. But today’s chatbot experiences can often be frustrating and tiresome, much like IVR systems of the past.
So, how do we make a chatbot experience enjoyable and appropriate? When does a chat go to your agent? How do you use AI to find the right agent? How will it find the right agent? When it goes to your agent, how can bots provide your agents with meaningful suggestions and data? What back-end processes can be automated?
In this webinar, you’ll hear from key industry experts about:
- How AI can help you sort through large amounts of data
- Where and when you should utilize AI in your contact center
- How you can create a seamless Bot to human interaction for both the customer and the agent
Webinar #1
Webinar #2
![[Update] First Last Name](https://go.ringcentral.com/rs/075-DTB-715/images/speaker-1-small-170x170.png)
Privacy Notice
