REAL TALK SERIES
In a time when listening is more important than speaking, we want to amplify the voices of those who are influencing change. Real Talk is focused on bringing people together through different channels to share, inspire, and create. It features leaders respected in our communities for being the first to adapt and innovate in today’s rapidly evolving world. From a wide range of industries, each episode will feature a personal perspective, advice on leadership, and ideas for shaping our future.
Moderator
Morgan Norman

John Finch

John Finch is responsible for the strategy and execution of the company’s global contact center marketing efforts. John brings over 20 years of product marketing, product management, and sales experience with leading technology companies. He was most recently Head of Product Marketing at Dialpad where he was responsible for worldwide product & content marketing. Before that, he led product marketing at LiveOps and Genesys launching enterprise cloud-based solutions into the market.
AVP of Contact Center Product Marketing, RingCentral
Guest

Chef Shep Hyken


CAO (Chief Amazement Officer) of Shepard Presentations, customer experience expert, and keynote speaker

As a customer service and experience expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.

Emily Chang