Work from Home allows new opportunities to make agents happier and more productive, to provide better service for their customers, and even to build a new and stronger sense of team. Join us to learn how to take advantage of this disruption to make customer service a significant differentiator for your organization today and for years to come.
As companies shift to hybrid workforce models, execs must balance remote collaboration requirements vs. business continuity, contact tracing, and security to protect the health and productivity of their teams. Join RingCentral’s CISO and other top execs as they explore these thorny issues.
Contact tracing is imperative to stop COVID-19 in its tracks but organizations need the right technology to deploy and scale quickly, improve outcomes with rapid, automated calling, and ensure success. Watch Harvard epidemiologist Dr. Michael Mina and RingCentral discuss what it really takes to get contact tracing right.
The COVID-19 pandemic has fundamentally changed how and where people work. For CFOs, this “new normal” creates challenges and opportunities to ensure that their organization is spending strategically to deliver communications and collaboration capabilities that maximize remote work productivity while improving customer engagement.
Telehealth is becoming the “new normal” for healthcare delivery and optimization. Providers now have an imperative to evaluate and use cloud-based communications platforms to support next generational virtual care services. Join Gregg Malkary, Michael Brown, and RingCentral as they explore how cloud-based communications can enrich the telehealth experience for clinicians and patients through integrated messaging, video, and phone capabilities.
Before 2020, agents and supervisors were co-located, making reviews and coaching easy and accessible. Join Sheila McGee Smith as she speaks about how omnichannel quality monitoring can help agents to deliver the modern, effective, empathetic interactions customers expect.
The business world is experiencing unprecedented transformation. Working from home and working on the go have replaced office work as we know it. As the “workspace” of tomorrow evolves in creative and bold ways, organizations are rethinking every aspect of work—from remote and hybrid work to work-on-the-go and traditional offices. Meeting rooms should be no different.
In today’s world where borders are virtually eliminated through the flow of information and the internet, companies of all sizes have employees and offices spread across the globe. On-premise systems are not easily scalable and are costly in terms of hardware and maintenance, making international growth challenging.
Many organizations understand the growing importance of customer engagement for their business, and some turned what used to be considered as a pure cost center into a true brand differentiator. What these successful companies have in common is a combination of technology and culture transformation that enables them to put customers at the center of their business.
RingCentral was again ranked #1 in the 2020 Omdia (formally IHS) in their UCaaS North American Scorecard Leader for the 4th year in a row. Come listen to two industry experts discuss the report and share their perspectives on how it affects the tectonic shift to the Work From Anywhere era. Many organizations are making technology decisions that will address challenges in the short term and prepare their organizations for the new normal.
Selling is a two-way conversation, not separate outbound and sales calls with inbound support interactions. Outbound communications enable businesses to win customers over beyond a simple sales or collections call. Register to learn how outbound tools can be used to generate leads, upsell, cross-sell, complete market research, fundraise and more--just by proactively engaging customers.
RingCentral chatted with the SF Chamber of Commerce to talk about returning to work (whatever that means for your business), how to prepare with the right tools, and the challenges you might face as you navigate the transition. Check out this on-demand webinar for actionable insights on how best to adapt to our current climate.
Join RingCentral and special guest Dr. Michael Mina, renowned Harvard epidemiologist and leading expert on infectious diseases, to learn about the five things organizations need to do to make contact tracing really work. During this informative discussion, you’ll get the inside scoop from an industry expert who’s in the trenches.
