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As the world continues to change, businesses must transform how they reach their customers, connect with their teams, and manage their workforce. Join us for tips and strategies from RingCentral customer Health Claims Management as they share how they use contact center technology to power personalization and craft exceptional customer experiences.
To communicate effectively with constituents, and stay connected in the new hybrid environment of in-office employees and remote workers, government organizations are turning to cloud-based platforms. Join us for a deep dive into the biggest work environment challenges public sector leaders are facing and how to fix them.
RingCentral is excited to invite you to a free webinar featuring Daymond John, star of Shark Tank, Founder & CEO of FUBU, best-selling author, and Presidential Ambassador for Global Entrepreneurship. The Pandemic has had a dramatic impact on our economy and has affected our small business community the hardest. Join Daymond as he tells his own stories of challenge, adaptation, and success. He’ll help you prepare your business strategy to be resilient in any circumstances and share the questions you should be asking yourself, in good times or bad.
From campus tours to advising, libraries, and events, digital transformation is redefining the concept of physical presence. We are no longer offices with front desks and phones. Employees today need a front-line communications platform at the ready to communicate information to more audiences, faster, using multiple channels, from the first encounter, no matter where they are or what device they are using. But migrating from siloed and segmented systems to a single, more powerful platform is no small task. Join our panel as we discuss this journey and share best practices to help your campus become more digital.
Progress is born from disruption; innovation emerges from struggle. The recent pandemic has shaken the global economy and increased the urgency for businesses to transform and prepare for a digital future. Targeted cloud services investments enable greater business resilience and power more efficient and sustainable operating models. Video collaboration, unified communications as a service (UCaaS), and contact center as a service (CCaaS) must be at the foundation of digital transformation strategies.
Many organizations understand the growing importance of customer engagement for their business, and some turned what used to be considered as a pure cost center into a true brand differentiator. What these successful companies have in common is a combination of technology and culture transformation that enables them to put customers at the center of their business.
Meeting sales goals can be a tough job for any organization. Join sales leaders Kent Venook from RingCentral and Ken Amar from Outreach as they share their strategies and insights for closing performance gaps and exceeding sales targets. Discover the surprising bright spot in the sales funnel and learn best practices to share with your team.
Most businesses who are not using cloud today are planning to move due to the current pandemic. Without a long term cloud or work from home (WFH) solution to enable business continuity from home, businesses stand to lose customers who either cannot contact the right agent or experience long wait times only to reach the wrong department, especially in times of crisis.
Many contact centers are now distributed with most agents working remote, while dealing with an 800% increase in calls over the past year. This new work-from-home model brings new challenges as well as the opportunity to make customer service a significant differentiator for your organization. RingCentral customers were able to move their agents home in as quickly as 48 hours, with no adverse impact on their customer experience.
Microsoft Teams usage for collaboration has skyrocketed during COVID-19, however when it comes to business communications, calling is still king, which is why many enterprises are turning to Direct Routing to implement a third-party telephony solution to work natively with Teams.
Every business has been impacted by COVID-19, and the challenges will continue going into 2021. The pandemic has accelerated cloud migration for businesses of all sizes, especially for communications technologies. While the installed base of premises-based phone systems remains large, with more employees working from home, this scenario creates major inhibitors for productivity. To keep your employees productive and engaged in 2021, cloud-based communications offers many advantages over legacy, premises-based phone systems.
As the world continues to change, businesses must transform how they reach customers, connect with teams, and manage their workforce. This expert panel discusses what we must do to reimagine the contact center for 2021 and beyond.
