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Meeting sales goals can be a tough job for any organization. Join sales leaders Kent Venook from RingCentral and Ken Amar from Outreach as they share their strategies and insights for closing performance gaps and exceeding sales targets. Discover the surprising bright spot in the sales funnel and learn best practices to share with your team.
Microsoft Teams usage for collaboration has skyrocketed during COVID-19, however when it comes to business communications, calling is still king, which is why many enterprises are turning to Direct Routing to implement a third-party telephony solution to work natively with Teams.
Most businesses who are not using cloud today are planning to move due to the current pandemic. Without a long term cloud or work from home (WFH) solution to enable business continuity from home, businesses stand to lose customers who either cannot contact the right agent or experience long wait times only to reach the wrong department, especially in times of crisis.
From campus tours to advising, libraries, and events, digital transformation is redefining the concept of physical presence. We are no longer offices with front desks and phones. Employees today need a front-line communications platform at the ready to communicate information to more audiences, faster, using multiple channels, from the first encounter, no matter where they are or what device they are using. But migrating from siloed and segmented systems to a single, more powerful platform is no small task. Join our panel as we discuss this journey and share best practices to help your campus become more digital.
As the world continues to change, businesses must transform how they reach customers, connect with teams, and manage their workforce. This expert panel discusses what we must do to reimagine the contact center for 2021 and beyond.
Every business has been impacted by COVID-19, and the challenges will continue going into 2021. The pandemic has accelerated cloud migration for businesses of all sizes, especially for communications technologies. While the installed base of premises-based phone systems remains large, with more employees working from home, this scenario creates major inhibitors for productivity. To keep your employees productive and engaged in 2021, cloud-based communications offers many advantages over legacy, premises-based phone systems.
Contact tracing is imperative to stop COVID-19 in its tracks but organizations need the right technology to deploy and scale quickly, improve outcomes with rapid, automated calling, and ensure success. Watch Harvard epidemiologist Dr. Michael Mina and RingCentral discuss what it really takes to get contact tracing right.
Many organizations understand the growing importance of customer engagement for their business, and some turned what used to be considered as a pure cost center into a true brand differentiator. What these successful companies have in common is a combination of technology and culture transformation that enables them to put customers at the center of their business.
The COVID-19 pandemic has fundamentally changed how and where people work. For CFOs, this “new normal” creates challenges and opportunities to ensure that their organization is spending strategically to deliver communications and collaboration capabilities that maximize remote work productivity while improving customer engagement.
Work from Home allows new opportunities to make agents happier and more productive, to provide better service for their customers, and even to build a new and stronger sense of team. Join us to learn how to take advantage of this disruption to make customer service a significant differentiator for your organization today and for years to come.
Many contact centers are now distributed with most agents working remote, while dealing with an 800% increase in calls over the past year. This new work-from-home model brings new challenges as well as the opportunity to make customer service a significant differentiator for your organization. RingCentral customers were able to move their agents home in as quickly as 48 hours, with no adverse impact on their customer experience.
RingCentral chatted with the SF Chamber of Commerce to talk about returning to work (whatever that means for your business), how to prepare with the right tools, and the challenges you might face as you navigate the transition. Check out this on-demand webinar for actionable insights on how best to adapt to our current climate.
Telehealth is becoming the “new normal” for healthcare delivery and optimization. Providers now have an imperative to evaluate and use cloud-based communications platforms to support next generational virtual care services. Join Gregg Malkary, Michael Brown, and RingCentral as they explore how cloud-based communications can enrich the telehealth experience for clinicians and patients through integrated messaging, video, and phone capabilities.
The business world is experiencing unprecedented transformation. Working from home and working on the go have replaced office work as we know it. As the “workspace” of tomorrow evolves in creative and bold ways, organizations are rethinking every aspect of work—from remote and hybrid work to work-on-the-go and traditional offices. Meeting rooms should be no different.
