In today’s world where borders are virtually eliminated through the flow of information and the Internet, companies of all sizes have employees and offices spread across the globe. On-premises systems, which may suit an individual location’s needs, are not easily scalable and are costly in terms of hardware and maintenance, making international growth challenging.
Join RingCentral and special guest Dr. Michael Mina, renowned Harvard epidemiologist and leading expert on infectious diseases, to learn about the five things organizations need to do to make contact tracing really work. During this informative discussion, you’ll get the inside scoop from an industry expert who’s in the trenches.
RingCentral was again ranked #1 in the 2020 Omdia (formally IHS) in their UCaaS North American Scorecard Leader for the 4th year in a row. Come listen to two industry experts discuss the report and share their perspectives on how it affects the tectonic shift to the Work From Anywhere era. Many organizations are making technology decisions that will address challenges in the short term and prepare their organizations for the new normal.
Many organizations understand the growing importance of customer engagement for their business, and some turned what used to be considered as a pure cost center into a true brand differentiator. What these successful companies have in common is a combination of technology and culture transformation that enables them to put customers at the center of their business.
Now more than ever, the use of powerful remote work tools are not just a matter of preference, but a matter of safety and necessity. With clients wanting to communicate seamlessly through their channel of choice, employees must provide real-time tailored advice from any device, anywhere.
RingCentral chatted with the SF Chamber of Commerce to talk about returning to work (whatever that means for your business), how to prepare with the right tools, and the challenges you might face as you navigate the transition. Check out this on-demand webinar for actionable insights on how best to adapt to our current climate.
When it comes to business communications, privacy means more than allowing opt out and it means more than having a privacy program. While those are important aspects of privacy, there are bigger matters, such as why privacy matters and how traditional privacy matters relate to modern technology, that need to be understood.
The sudden transition to working from home has hit the contact center particularly hard. Watch as executives discuss how they tackled the issue of transitioning agents to work remotely while providing customers with the level of support they've come to expect.
As companies build out their Systems of Experience™, CIOs and technology executives must ensure these systems are hyper-personalized for customers and employees and tailor them to address changing behaviors and expectations. Companies that fail to make this pivot will lose out.
Selling is a two-way conversation, not separate outbound and sales calls with inbound support interactions. Outbound communications enable businesses to win customers over beyond a simple sales or collections call. Register to learn how outbound tools can be used to generate leads, upsell, cross-sell, complete market research, fundraise and more--just by proactively engaging customers.
The abrupt shift to work from home (WFH) has placed both companies and employees in a challenging position. Join this panel of executives from the SouthEast region as they share their advice, strategies, and real-world experience on how they are dealing with the transition to remote work.
