Telehealth is a critical tool for all providers to address care coordination surge and expand access to virtual care, but what is required to make a telehealth program successful? Join us for a focused webinar in which we review how video, telephony and mobile health tools can be utilized to implement a comprehensive telehealth program. Learn what key use cases must be considered for providers to optimize their telehealth utilization objectives and goals.
As companies build out their Systems of Experience™, CIOs and technology executives must ensure these systems are hyper-personalized for customers and employees and tailor them to address changing behaviors and expectations. Companies that fail to make this pivot will lose out.
Messaging apps help people manage their personal and professional lives from the palm of their hand, and they let companies meet those customers wherever they are online. Most organizations, however, are challenged to aggregate and analyze communications from every digital channel to give agents real-time information they need.
Remote work has quickly gone from a trend to a necessity, and the speed of this shift has placed both companies and employees in a challenging position. Join the executives on the front lines as they share their advice, strategies, and real-world experience.
The abrupt shift to work from home (WFH) has placed both companies and employees in a challenging position. Join this panel of executives from the SouthEast region as they share their advice, strategies, and real-world experience on how they are dealing with the transition to remote work.
Compared to their peers, call center workers scored significantly higher on tests designed to measure stress. Why is that? Turns out there are a number of negative factors at work contributing to increased stress levels amongst agents, resulting in burnout and alarming turnover rates. Besides the significant cost implications this trend has for your business, a greater issue lies in how this trend negatively impacts your customers’ overall experience and your ability to continue to retain these customers as a result.
In this webinar, Nemertes Research President Robin Gareiss will walk you through an interactive tool that leverages Nemertes’ real-world data to show operational cost comparisons between existing on-premises solutions and cloud solutions from select cloud providers. Organizations contemplating a move to the cloud can work with RingCentral to see how their own organization’s spending would change moving to a cloud environment—which becomes compelling when adding additional apps, such as contact center and team collaboration.
Losing touch with customers as they wait on hold, closing phone services overnight, and limiting digital communication channels is a service leader’s ultimate enemy. Today, customers move fluidly between businesses that best serve them, across channels that are most convenient to the customer, until their experience doesn’t meet expectations.
In a cloud world, the limitations of premises-based contact center systems become more apparent. Selecting the wrong partner can have disastrous consequences down the line. Watch this webinar featuring a guest speaker from Forrester about how to evaluate the potential financial impact of selecting a cloud contact center solution.
Contact centers of the past are limiting when you consider the new ways and channels upon which customers communicate. Outdated customer engagement models tend to silo information and communication channels, requiring agents to toggle between apps in order to service customers appropriately and effectively.
