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5 Reasons Voice Tech is the Next Disruptor in the Next 5 Years

With some eye-opening evidence from survey stats and key indications from big tech investments, this webinar identifies the latest trends, and innovations we can expect in voice tech in the next 5 years and why it’s the next frontier for total disruption.

RingCentral MVP: Feature Release Overview - Summer 2022

Join our Summer release webinar—MVP edition—where we will take you through the latest RingCentral innovations that help your organization benefit from Simpler Communications. We make it easy to set up, easy to use, and easy to manage.

RingCentral Contact Center: Feature Release Overview - Summer 2022

Join our Summer release webinar--Contact Center edition. We will take you through the latest RingCentral innovations that help your organizations provide Seamless Customer Communications--helping to empower your agents and delight your customers.

How hyper-personalization creates optimal customer experiences

Join us for an informative webinar with Max Ball, Principal Analyst at Forrester and Joanna Palmer at RingCentral, and John Monreal at ENTA as we discuss:

1. Why simplicity allows customers to enjoy effortless experiences.
2. How cloud communications technology fuels those simple, powerful, and consistent experiences with your brand.
3. How technologies like artificial intelligence and big data underpin creating the optimal customer experience.

GovTech Webinar - Making Hybrid Work

Today's state and local government agencies continue to evolve their hybrid plans. They’re working hard to ensure that their communications platforms reflect the needs and the reality of the current environment. This interactive panel of industry experts includes a guest speaker from the Utah Department of Technology Services.

Stepping into the New Age of Voice

Business leaders have long searched for the secret sauce of driving revenue, talent retention, and supreme customer engagement. Now we add to that list the enablement of hybrid work.

Delivering on your mission: 6 drivers of the employee experience

Is your agency providing quality experiences? Government agencies know that providing a positive experience (CX) is essential to carrying out their missions. However, that’s not easy in a hybrid environment, where outdated technology can lead to lapses and poor employee engagement. To provide good CX, agencies need to ensure that employees have the technology, tools and management support they need.

Watch this OnDemand webinar to learn from experts about how to empower your agency to meet constituent’s rising communications needs.

Myth-busting the 2021 holiday retail season

Consumer behavior has shifted. The retail holiday season will hinge on using the right selling channels, both online and in-store. Join Coresight Research and RingCentral executives as they share strategies for improving sales conversions, automating interactions, and realizing savings through right-channeling communications.

Preparing your workforce for the era of hybrid work

As offices slowly reopen and best practices for remote work are identified, what will workplaces, workflows, and work styles look like going forward? Join the experts from analyst firm Frost & Sullivan and RingCentral as they share how to best prepare for the era of hybrid work and evolve your organization to ensure business continuity and resiliency.

Contact centers advance: AI and automation across channels

From chatbots to interaction routing to automating routine tasks, AI can drive so many improved experiences in the contact center. Hear from the experts at Opus Research on how to use artificial intelligence to improve both agent and customer satisfaction.

Better together: Marrying multiple channels in the contact center

Social media, messaging apps, and other digital tools have become vital for companies that want to use customer service as their competitive advantage. But what do these changes mean for contact centers and customer service teams? Customer engagement expert and futurist, Blake Morgan, shares tips on how to create a proactive digital strategy.

Contact center evolution: The future is now

If customers aren’t walking away from an interaction with your business feeling satisfied, then your contact center isn’t working. Hear the latest strategies from customer experience expert, Shep Hyken and our contact center experts as they discuss how to proactively personalize each interaction with your customers using the right information at the right moment.

Work from Anywhere and the Evolution of Culture and Talent

Employers can now compete for talent regardless of location while creating a culture founded on collaboration and communication. This discussion addresses the unique opportunities the work-from-anywhere movement provides to enable a productive and purpose-led organization that maximizes the benefits of a distributed workforce.

The Critical Role of Employee Engagement to an Agency's Mission

Maintaining employee engagement is critical to attracting and retaining a productive and efficient workforce. To better understand the intersection of employee engagement, communication, collaboration and a sense of community – and how each of those factors contributes to agency mission and constituent experience – the Center for Digital Government and RingCentral have surveyed state and local leaders on the tools, technologies and strategies that help keep employees motivated and engaged.

Join us for this webinar, in which we’ll present exclusive findings from this research, along with reactions and best practices from a panel of experts.

Composable Communications - it’s the cloud’s next big thing

Because data and applications have become the hub of new business models, becoming a digital organization requires a new way of operating IT organizations. That’s where composability comes in.

Join this informative webinar to learn more about composable enterprise.

Bringing Calling to Microsoft Teams: Why Businesses Prefer UCaaS

In this webinar we’ll share Metrigy’s data and insights to provide metrics-based guidance for selecting the best approach for your organization.

This webinar will cover the following topics:

1. State of Microsoft Teams Adoption
2. Requirements for bringing calling to Microsoft Teams
3. The role of UCaaS in enabling Teams calling
4. How to evaluate and pick the best option

Building Hybrid Teams with Enhanced Flexibility and Personalization

Special attention to agents’ needs is more important than ever in creating a highly motivated and high performing hybrid contact center team.

Join RingCentral to discuss:

1. Ways to increase agent engagement and ownership
2. How to monitor agent performance without being intrusive
3. How to capture insights on agent engagements and help personalize coaching for each agent regardless of location

CISO TALKS: Securing Cloud Communications in 2022

Financial and brand threats are growing at record pace, so ensuring your UCaaS platform provides a leading approach to mitigating these risks should play a primary role in your buying considerations.

Join our panel as they share:

1. What constitutes rigorous information security protection
2. The importance of data privacy and end-user privacy controls like End-to-End Encryption
3. How to introduce best practice security and administrative policy controls for your IT org and people

Re-imagining government in a work-from-anywhere world

Governments had to adapt rapidly to manage operational disruptions caused by the pandemic—from employee work methods to modifications in constituent engagement processes. What will the future look like and how can agencies leverage the CARES Act and American Rescue Plan to prepare their agencies and serve their constituents? Hear five key trends and learn how to make them part of your strategy.

Leveraging unified communications to drive business value and compliance in financial services

Because unified communications open more channels for communication, banks and investment management companies are able to meet customers where they are and via their preferred methods of interacting and communicating, while empowering employees to work productively from any location. Join speakers from Theta Lake, RingCentral, and Deloitte as they discuss how a unified communications strategy can help drive value for your company.

Leveraging the Powerful Combination of RingCentral and Microsoft Teams

In this roundtable for the Canadian public sector, learn how to enable a hybrid workforce for agencies by leveraging RingCentral with Microsoft Teams. The future of work requires supporting “work from anywhere." Discover how agencies can optimize employee and citizen engagement with an enhanced approach to collaboration, and hear a real-world case study from Municipality of Meaford.

Suggested Webinars

Enabling human connections in a hybrid world

It took a major wake-up call to highlight the need for digital transformation. But to succeed in the hybrid world, businesses need to create sustainable human connections. Join Megha Kumar, Research Director with IDC Canada and our panel of experts as they share what it will take to level the playing field between in-office and remote workers, and make every interaction better.

Humanize the Patient Billing Experience

Patient satisfaction ratings usually drop during the billing cycle. In this on-demand webinar, learn how a cloud contact center helps keep everyone happy by facilitating channel-of-choice engagement, accelerating processing, and bringing patients, providers, and payers together.

Where digital channels are making the greatest impact in customer service

Join the contact center experts from CCW and RingCentral as they dive into the latest digital customer experience trends (think video) and dig into why an omni-channel strategy is critical for acquiring and keeping happy customers. Hear the top strategies to improve agent productivity, reduce costs, and improve employee satisfaction. They'll also unpack how automation in certain channels improves customer-lifetime-value metrics.

Redefining healthcare with collaboration-enabled care

Healthcare has changed, and so have patient expectations. Join this informative session with healthcare CIO Amith Nair where he shares how Vituity is leveraging modern cloud solutions to bring teams and patients together. See why healthcare providers are moving to next-generation cloud communications platforms to enhance team-based communications and collaboration, improve care coordination, and deliver better patient and provider experiences.

Fighting COVID Fatigue in the Contact Center: Employee Engagement that Works

How to fight covid fatigue in the contact center. Learn about employee engagement ideas that work.

Personalization: The key to brand loyalty

As the world continues to change, businesses must transform how they reach their customers, connect with their teams, and manage their workforce. Join us for tips and strategies from RingCentral customer Health Claims Management as they share how they use contact center technology to power personalization and craft exceptional customer experiences.

CIO insights for the new digital campus

Is your university ready for the hybrid campus? José Rodriquez, CIO of Rhodes College and the former CIO of Teachers College, Columbia University, Naveed Husain share how they transformed their student experience with unified communications. Learn how to bring students, faculty, and campus communities together—no matter where they are.

Unified communications in 2021 and beyond

In this webinar Irwin Lazar, President & Principal Analyst at Metrigy; Randy Boyd, Infrastructure Architect at WorldVision; and Nishit Rao, AVP Product Marketing at RingCentral, discuss how organizations are evolving their unified communications strategies to leverage the cloud in 2021 and beyond.

CX Transformation Begins with Culture

You have probably heard the quote “Culture eats strategy for breakfast”. As you embark on your CX transformation journey, the first step is to focus on your culture. You can introduce all the state of the art technology, but if you don’t address culture first, your transformation is going to fall short. Including your front-line early in the strategy, getting buy in and focusing on creating a customer-centric culture can accelerate your results of your CX transformation.

The new age of collaboration in Canadian healthcare

Discover how to improve the patient experience with integrated telehealth, advanced care coordination, and secure communications tools. Learn from the experts at IDC, Lifemark Health Group, and RingCentral how Canadian healthcare providers are delivering better patient and member experiences.