• Clear filters




RingCentral + Remote Work Demo

Work from home has never been easier. Join us in our Demo to learn how to communicate and get projects done without everyone being in the same room.

GovTech Webinar - Making Hybrid Work

Today's state and local government agencies continue to evolve their hybrid plans. They’re working hard to ensure that their communications platforms reflect the needs and the reality of the current environment. This interactive panel of industry experts includes a guest speaker from the Utah Department of Technology Services.

Enabling human connections in a hybrid world

It took a major wake-up call to highlight the need for digital transformation. But to succeed in the hybrid world, businesses need to create sustainable human connections. Join Megha Kumar, Research Director with IDC Canada and our panel of experts as they share what it will take to level the playing field between in-office and remote workers, and make every interaction better.

Delivering on your mission: 6 drivers of the employee experience

Is your agency providing quality experiences? Government agencies know that providing a positive experience (CX) is essential to carrying out their missions. However, that’s not easy in a hybrid environment, where outdated technology can lead to lapses and poor employee engagement. To provide good CX, agencies need to ensure that employees have the technology, tools and management support they need.

Watch this OnDemand webinar to learn from experts about how to empower your agency to meet constituent’s rising communications needs.

Myth-busting the 2021 holiday retail season

Consumer behavior has shifted. The retail holiday season will hinge on using the right selling channels, both online and in-store. Join Coresight Research and RingCentral executives as they share strategies for improving sales conversions, automating interactions, and realizing savings through right-channeling communications.

Preparing your workforce for the era of hybrid work

As offices slowly reopen and best practices for remote work are identified, what will workplaces, workflows, and work styles look like going forward? Join the experts from analyst firm Frost & Sullivan and RingCentral as they share how to best prepare for the era of hybrid work and evolve your organization to ensure business continuity and resiliency.

Contact centers advance: AI and automation across channels

From chatbots to interaction routing to automating routine tasks, AI can drive so many improved experiences in the contact center. Hear from the experts at Opus Research on how to use artificial intelligence to improve both agent and customer satisfaction.

Better together: Marrying multiple channels in the contact center

Social media, messaging apps, and other digital tools have become vital for companies that want to use customer service as their competitive advantage. But what do these changes mean for contact centers and customer service teams? Customer engagement expert and futurist, Blake Morgan, shares tips on how to create a proactive digital strategy.

Contact center evolution: The future is now

If customers aren’t walking away from an interaction with your business feeling satisfied, then your contact center isn’t working. Hear the latest strategies from customer experience expert, Shep Hyken and our contact center experts as they discuss how to proactively personalize each interaction with your customers using the right information at the right moment.

Work from Anywhere and the Evolution of Culture and Talent

Employers can now compete for talent regardless of location while creating a culture founded on collaboration and communication. This discussion addresses the unique opportunities the work-from-anywhere movement provides to enable a productive and purpose-led organization that maximizes the benefits of a distributed workforce.

Unified communications in 2021 and beyond

In this webinar Irwin Lazar, President & Principal Analyst at Metrigy; Randy Boyd, Infrastructure Architect at WorldVision; and Nishit Rao, AVP Product Marketing at RingCentral, discuss how organizations are evolving their unified communications strategies to leverage the cloud in 2021 and beyond.

Humanize the Patient Billing Experience

Patient satisfaction ratings usually drop during the billing cycle. In this on-demand webinar, learn how a cloud contact center helps keep everyone happy by facilitating channel-of-choice engagement, accelerating processing, and bringing patients, providers, and payers together.

Redefining healthcare with collaboration-enabled care

Healthcare has changed, and so have patient expectations. Join this informative session with healthcare CIO Amith Nair where he shares how Vituity is leveraging modern cloud solutions to bring teams and patients together. See why healthcare providers are moving to next-generation cloud communications platforms to enhance team-based communications and collaboration, improve care coordination, and deliver better patient and provider experiences.

Where digital channels are making the greatest impact in customer service

Join the contact center experts from CCW and RingCentral as they dive into the latest digital customer experience trends (think video) and dig into why an omni-channel strategy is critical for acquiring and keeping happy customers. Hear the top strategies to improve agent productivity, reduce costs, and improve employee satisfaction. They'll also unpack how automation in certain channels improves customer-lifetime-value metrics.

CIO insights for the new digital campus

Is your university ready for the hybrid campus? José Rodriquez, CIO of Rhodes College and the former CIO of Teachers College, Columbia University, Naveed Husain share how they transformed their student experience with unified communications. Learn how to bring students, faculty, and campus communities together—no matter where they are.

Re-imagining government in a work-from-anywhere world

Governments had to adapt rapidly to manage operational disruptions caused by the pandemic—from employee work methods to modifications in constituent engagement processes. What will the future look like and how can agencies leverage the CARES Act and American Rescue Plan to prepare their agencies and serve their constituents? Hear five key trends and learn how to make them part of your strategy.

CX Transformation Begins with Culture

You have probably heard the quote “Culture eats strategy for breakfast”. As you embark on your CX transformation journey, the first step is to focus on your culture. You can introduce all the state of the art technology, but if you don’t address culture first, your transformation is going to fall short. Including your front-line early in the strategy, getting buy in and focusing on creating a customer-centric culture can accelerate your results of your CX transformation.

Leveraging the Powerful Combination of RingCentral and Microsoft Teams

In this roundtable for the Canadian public sector, learn how to enable a hybrid workforce for agencies by leveraging RingCentral with Microsoft Teams. The future of work requires supporting “work from anywhere." Discover how agencies can optimize employee and citizen engagement with an enhanced approach to collaboration, and hear a real-world case study from Municipality of Meaford.

Suggested Webinars

Why Point of Purchase Needs a New Communications Strategy

Join Coresight Research and RingCentral as we explore the impact of COVID-19 on the point of purchase, how it has affected customer loyalty, and methods to improve the customer experience through technology and communications. Strategies have pivoted to adjust to the updated selling models consumers expect, and to allow brands to thrive through the rapidly changing market conditions. Learn why, now more than ever, it's crucial for organizations to have a comprehensive communication plan to meet those demands.

What Is the Digital Campus? The Future of Student Engagement

From campus tours to advising, libraries, and events, digital transformation is redefining the concept of physical presence. We are no longer offices with front desks and phones. Employees today need a front-line communications platform at the ready to communicate information to more audiences, faster, using multiple channels, from the first encounter, no matter where they are or what device they are using. But migrating from siloed and segmented systems to a single, more powerful platform is no small task. Join our panel as we discuss this journey and share best practices to help your campus become more digital.

Cloud Communications: Now or Never

On-site, legacy PBXs lack modern functionality and create communication gaps for today's work-from-anywhere workforce. But what does it take to move to the cloud? Is the hype real? Learn the top reasons why companies are moving their communications to the cloud now, and pitfalls of delaying.

How Aveanna Healthcare moved to the cloud to enable WFH

Most businesses who are not using cloud today are planning to move due to the current pandemic. Without a long term cloud or work from home (WFH) solution to enable business continuity from home, businesses stand to lose customers who either cannot contact the right agent or experience long wait times only to reach the wrong department, especially in times of crisis.

Fighting COVID Fatigue in the Contact Center: Employee Engagement that Works

How to fight covid fatigue in the contact center. Learn about employee engagement ideas that work.

Personalization: The key to brand loyalty

As the world continues to change, businesses must transform how they reach their customers, connect with their teams, and manage their workforce. Join us for tips and strategies from RingCentral customer Health Claims Management as they share how they use contact center technology to power personalization and craft exceptional customer experiences.

How Cloud Telephony Will Help You Prepare for COVID-19 Challenges in 2021

Every business has been impacted by COVID-19, and the challenges will continue going into 2021. The pandemic has accelerated cloud migration for businesses of all sizes, especially for communications technologies. While the installed base of premises-based phone systems remains large, with more employees working from home, this scenario creates major inhibitors for productivity. To keep your employees productive and engaged in 2021, cloud-based communications offers many advantages over legacy, premises-based phone systems.

The current and future state of high-tech communications and collaboration

In this crisis-altered, work-from-anywhere world, communication and collaboration have become top priorities for high-tech companies focused on driving growth through constant innovation.

Reigniting growth with cloud communications

The future workplace will require better communication between on-site and remote workers. Learn what it takes for Canadian organizations to get back in the growth game in 2021. Analyst firm IDC shares the trends shaping cloud adoption in Canada and how it's transforming collaboration and employee experience. An IT executive at Staples Canada shares their advice and personal experience implementing cloud communications across their company.

Power Faster Return to Growth with Cloud Investments

Join Frost & Sullivan, SC Fuels, and RingCentral for this thought-provoking discussion on how to lift your business to the next level and return to real growth with cloud. Many companies have weathered the storms sparked by recent events, but must now prepare for true digital transformation to stay relevant, cost-effective, and flexible for their customers and employees. Learn how investing in targeted cloud services can accelerate your market share and put the boom back in your business.